Kaloyan Perfanov
Executive Manager
Sofia,Bulgaria
Summary
Strategic-oriented professional with extensive experience in operations management, excelling in business process optimization. Ability to enhance customer service and resolve conflicts effectively, driving team performance and satisfaction. Detail-oriented and analytical with strong financial acumen and ability to effectively manage and improve performance by budgeting, evaluating different opportunities and interpreting financial data.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Human Resources Manager
State Kindergarten 51
Sofia, Bulgaria
02.2024 - Current
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
Owner and Manager
Vitosha Air OOD
Sofia, Bulgaria
02.2022 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Manager of Operations
Party Center "Morsko Konche"
Sofia, Bulgaria
11.2017 - 01.2022
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Manager of Operations
Monako Air OOD
Sofia, Bulgaria
08.2017 - 06.2021
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Manager in Training
MB Consult 2000
Sofia, Bulgaria
07.2015 - 07.2017
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Education
MBA - Corporate Finance
New Bulgarian University
Sofia 07.2026 -
BBA - Business Management And Entrepreneurship
New Bulgarian University
Sofia 10.2017 - 07.2021
No Degree - Political Science
University of National And World Economy
Sofia 10.2015 -
Skills
Reliability
Proactive and focused
Customer service
Problem-solving
Business process optimization
Financial management
Planning and coordination
Organizational skills
Timeline
MBA - Corporate Finance
New Bulgarian University
07.2026 -
Human Resources Manager
State Kindergarten 51
02.2024 - Current
Owner and Manager
Vitosha Air OOD
02.2022 - 12.2024
Manager of Operations
Party Center "Morsko Konche"
11.2017 - 01.2022
BBA - Business Management And Entrepreneurship
New Bulgarian University
10.2017 - 07.2021
Manager of Operations
Monako Air OOD
08.2017 - 06.2021
No Degree - Political Science
University of National And World Economy
10.2015 -
Manager in Training
MB Consult 2000
07.2015 - 07.2017