Kalina Zheleva
.
Summary
Motivated, adaptable, and results-oriented professional with a strong foundation in business, customer service, and people-focused operations. Having spent 16 years living and studying in London, I bring an international mindset, excellent communication skills, and proven ability to thrive in fast-paced, dynamic environments. I am seeking a long-term role where I can continue to develop, contribute meaningfully, and build a future aligned with innovation and impact.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Operations & Marketing Assistant - Team Lead
Golden Sands Bar & Restaurant
02.2020 - 05.2023
- Progressed from bar and floor staff to oversee daily operations and mentor a team of 10+ employees
- Led recruitment, staff scheduling, payroll management, and HR coordination
- Managed financial reporting, inventory control, and vendor relations
- Designed and executed social media and marketing campaigns, increasing local engagement by 30%
- Organized private events and reservations, driving consistent revenue growth
Client Relations & Service Coordinator
Global Stars Ltd.
05.2023 - 04.2024
- Company Overview: UK-based operations
- Coordinated recruitment processes and managed documentation for staff placements
- Handled scheduling between clients and multidisciplinary teams for cleaning, locksmithing, and handyman services
- Maintained quality assurance, collected and acted on customer feedback to optimize service workflows
- Developed operational guidelines and oversaw overseas work placements
Tier 2 Technical Support & Sales Specialist
ResultsCX
04.2024 - 07.2025
- Company Overview: Remote, Bulgaria | US-Canada based
- Delivered escalated technical support and expert troubleshooting for advanced smart home and commercial equipment
- Executed upselling strategies, achieving a subscription renewal rate of 85%
- Managed order processing, subscription management, and client retention initiatives
- Collaborated with cross-functional teams to streamline support processes and training materials
Education
General Secondary Education -
Chase Community School
London 01.2014 - 2020.01
BTEC - Business, Finance And Marketing
City of Westminster College
London 04.2001 -
BSc - Psychology and Counseling
Arden University
01.2024 - Current
Skills
Advanced MS Office & Google Workspace
Additional Information
Award-winning singer & dancer of Bulgarian national folklore, performing internationally, Available immediately for remote or on-site work, Committed to long-term growth and contribution within a dynamic organization
Timeline
Tier 2 Technical Support & Sales Specialist
ResultsCX
04.2024 - 07.2025
BSc - Psychology and Counseling
Arden University
01.2024 - Current
Client Relations & Service Coordinator
Global Stars Ltd.
05.2023 - 04.2024
Operations & Marketing Assistant - Team Lead
Golden Sands Bar & Restaurant
02.2020 - 05.2023
General Secondary Education -
Chase Community School
01.2014 - 2020.01
BTEC - Business, Finance And Marketing
City of Westminster College
04.2001 -
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