Kalina Krivachkova
Sofia,Sofia
Summary
Detail-oriented KYC/AML professional with extensive experience in customer due diligence and compliance operations. Performs enhanced due diligence and KYC/AML reviews for complex client profiles, ensuring adherence to regulatory standards. Oversees team KPIs, identifies improvement opportunities, and supports operational excellence.
Overview
11
11
years of professional experience
Work History
Senior KYC AML Analyst
Centralis Group
03.2026 - Current
- Perform enhanced due diligence and KYC/AML reviews for complex client profiles.
- Support operational quality and compliance standards.
- Oversee team KPIs and performance tracking, identifying improvement opportunities.
- Assist with workflow optimization and knowledge sharing across the team.
- Manage time-based projects, ensuring delivery within agreed deadlines and business requirements.
KYC AML Analyst
Centralis Group
12.2024 - 03.2026
- Conducted KYC and AML reviews, performed customer due diligence, and executed risk assessments to mitigate financial crime risks.
- Analysed customer information and documentation to ensure compliance with regulatory requirements, enhancing overall risk management.
- Investigated potential risks and maintained accurate case records to support compliance efforts and inform decision-making.
Senior KYC Analyst
Crypto.com
Sofia
01.2022 - 11.2024
- Assessed new account documentation to verify information and determine high-risk customers.
- Utilised KYC software tools to streamline verification processes, improving operational efficiency.
- Trained new analysts on KYC processes, tools, and regulatory requirements to maintain team efficiency.
- Addressed and resolved customer inquiries related to KYC processes, improving customer relations and trust.
Junior KYC Analyst
Crypto.com
Sofia
04.2021 - 01.2022
- Reviewed and verified customer identification documents to comply with anti-money laundering regulations.
- Assessed new account documentation to verify information and determine high-risk customers.
Customer Care Specialist
Crypto.com
Sofia
07.2020 - 04.2021
- Answered incoming customer contact via live chat to resolve issues and enquiries.
- Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure.
Customer Relations Specialist
ALORICA
Sofia
01.2020 - 07.2020
- Remained calm under pressure to handle customer complaints and solve problems.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Met service time expectations by efficiently managing customer interactions.
- Handled customer concerns and escalated major issues to supervisor.
Sujiko and Green Roe Packer
Icicle Seafoods Inc.
Larsen Bay
06.2019 - 09.2019
- Contributed to fisheries industry through H2B exchange in Alaska, working in multiple roles across cannery, fish house, and sujiko departments.
- Adhered to stringent hygiene and safety protocols to maintain a clean working environment.
Business Support Specialist
Sixty K Ltd (60K)
Sofia
06.2018 - 03.2019
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
English Language Teacher
Step by Step Educational Centre
Sofia
05.2016 - 08.2016
- Delivered engaging lessons to students of various ages in pre-school and elementary school grades, focusing on vocabulary, and pronunciation
- Fostered a joyful learning environment by using games and stories to captivate children's attention.
English Language Teacher
Kin-no-Hoshi kindergarten
Yokohama
04.2015 - 08.2015
- Contributed to the school's safeguarding policies, ensuring a protective environment for all children.
- Assisted with breakfast, breaks and lunchtimes through monitoring, behaviour management and preparing meals.
- Collaborated with colleagues to organise school-wide events, fostering community involvement and student engagement.
Education
Master Program - Business Psychology
International Business School
Sofia08-2026
Bachelor of Arts - Applied Linguistics with English and French Languages
Veliko Tarnovo University St Cyril & St Methodius
Veliko Tarnovo07-2015
Master of Arts - American and British Studies, Comparative Approaches
New Bulgarian University
Sofia05-2019
Skills
- KYC
- AML/CFT
- Customer Due Diligence
- Enhanced Due Diligence
- Risk Assessment
- Compliance Operations
- KPI Monitoring
- Project Management
- Process Improvement
- Communication
- Client Engagement
- Fenergo
- Regulatory knowledge
- Regulatory compliance
- Microsoft Power BI
- Decision making under pressure
- Result-Oriented approach
Accomplishments
- Received Centralis Value Award for demonstrating the Core Values of the company and defining Professionalism
Timeline
Senior KYC AML Analyst
Centralis Group
03.2026 - Current
KYC AML Analyst
Centralis Group
12.2024 - 03.2026
Senior KYC Analyst
Crypto.com
01.2022 - 11.2024
Junior KYC Analyst
Crypto.com
04.2021 - 01.2022
Customer Care Specialist
Crypto.com
07.2020 - 04.2021
Customer Relations Specialist
ALORICA
01.2020 - 07.2020
Sujiko and Green Roe Packer
Icicle Seafoods Inc.
06.2019 - 09.2019
Business Support Specialist
Sixty K Ltd (60K)
06.2018 - 03.2019
English Language Teacher
Step by Step Educational Centre
05.2016 - 08.2016
English Language Teacher
Kin-no-Hoshi kindergarten
04.2015 - 08.2015
Master Program - Business Psychology
International Business School
Bachelor of Arts - Applied Linguistics with English and French Languages
Veliko Tarnovo University St Cyril & St Methodius
Master of Arts - American and British Studies, Comparative Approaches
New Bulgarian University