Justin Jackin
Sofia,Bulgaria
Summary
Versatile Learning & Development professional and MBA graduate with a background in Big 4 (EY) and international branding. Expert in bridging the gap between complex data, utilizing Power BI and LMS ecosystems and impactful, human-centric pedagogy. Proven track record in managing large-scale training lifecycles for cohorts of 100+ across Europe. Leveraging native-level fluency in English and Bulgarian and an international business perspective to deliver meaningful, strategy-aligned educational experiences.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Learning and Development Specialist
Ernst & Young (EY)
Sofia
2024.10 - 2025.09
- Data Analytics & Strategy: Built Power BI dashboards tracking engagement and satisfaction across 500+ learners, enabling leadership to monitor training effectiveness.
- LMS Management: Administered SAP SuccessFactors and ServiceNow to monitor compliance and award certifications; utilized Qualtrics for advanced sentiment analysis of training effectiveness.
- Large-Scale Coordination: Coordinated training programs for 100+ participants across Europe, including exams and certifications in both physical and virtual (MS Teams) environments.
Marketing Specialist
Modern World Studio Ltd.
Sofia
2024.06 - 2024.09
- Cross-Cultural Outreach: Managed direct communications and acquisition campaigns for international clients in South Asia and the Middle East, ensuring clear and effective professional English usage in high-stakes environments.
- Stakeholder Liaison: Acted as a key intermediary between creative teams and international clients, facilitating the development of professional marketing materials and websites.
Education
International Business Management -
Varna University of Management
Sofia, Bulgaria 2024.09 - 2025.08
Master of Business Administration -
Cardiff Metropolitan University
Sofia, Bulgaria 2024.09 - 2025.09
Skills
- Data & Performance Analytics: Power BI (Dashboarding & Visualization), Advanced Excel (Pivot Tables, VLOOKUP, Data Modeling)
- Training & Pedagogy: Curriculum Design, Virtual Instructor-Led Training (VILT)
- LMS & Educational Tech: SAP SuccessFactors, ServiceNow, Qualtrics (Surveying/Sentiment Analysis), Slido (Interactive Assessment), and SharePoint (Learning Repository Design)
- Organizational Strategy: Project Lifecycle Management, Stakeholder Engagement, Cross-Functional Coordination, and Resource Optimization
- Intercultural Communication: Bilingual Native-level English & Bulgarian - International Client Relations
Languages
English: Native speaker
Bulgarian: Native speaker
Timeline
Learning and Development Specialist
Ernst & Young (EY)
2024.10 - 2025.09
International Business Management -
Varna University of Management
2024.09 - 2025.08
Master of Business Administration -
Cardiff Metropolitan University
2024.09 - 2025.09
Marketing Specialist
Modern World Studio Ltd.
2024.06 - 2024.09