José Miguel Carrillo Atencia
Datos destacados
5
5
years of professional experience
5
5
years of post-secondary education
Experiencia
Premier Support Engineer with Spanish and English
Lenovo
01.2023 - 08.2025
- Determine the sever’s issue by the logs gathered using the IMM.
- Elaborate an action plan according the issue found.
- Attend customer’s enquiries by e-ticketing, chat or phone. Provide assistance in a period shorter of 20 minutes after the case is created.
- Engagement with other platforms support as Nutanix or Vmware, as well with higher level of internal support.
Customer Support with Spanish
Ubisoft
08.2020 - 01.2023
- Determine the customer’s issue within the description and the DXdiag and MSInfo files.
- Provide customer with a solution based on the findings.
- Assist with networking, hardware and software troubleshooting.
- Engagement with the following level of support if necessary.
Formación
Bachelor - Spanish philology
Universitat de Barcelona
09.2010 - 06.2014
Java course - undefined
Academia Núria
09.2024 - 06.2025
Enfatiza tus habilidades clave
- Networking and switches administration
- IMM management (specially XCC and Prism)
- Hardware and software troubleshooting
- Management applications (JIRA)
- NAT and routing knowledge
- Windows management
- Nutanix management
- Vmware management
- RedHat (basic knowledge)
- Salesforce working platform
- SQL database management
Idiomas
English
Spanish
Catalan
Italian
French
Personalizado
- Martial arts
- Reading
- Meditation
- Fitness
- Voice acting
Cronología
Java course - undefined
Academia Núria
09.2024 - 06.2025
Premier Support Engineer with Spanish and English
Lenovo
01.2023 - 08.2025
Customer Support with Spanish
Ubisoft
08.2020 - 01.2023
Bachelor - Spanish philology
Universitat de Barcelona
09.2010 - 06.2014