Summary
Overview
Work History
Education
Skills
Badges
Timeline
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Jordan Spasov

Jordan Spasov

Python Developer
Sofia

Summary

I am an Onsite Support Engineer with a successful track record of providing hands-on technical support and troubleshooting for over 400 end-users. Skilled in hardware setup, system software installation, and LAN management, contributing to network stability and performance. Adept at managing IT assets and ensuring seamless integration of printers into the network. Collaborative team player with strong communication skills and proficiency in maintaining and managing storage systems using Red Hat and IBM AIX. Now, I am eager to successfully complete the Alpha course and turn into a Python developer.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
4
4
Languages

Work History

Onsite Support Engineer

Eviden
01.2023 - Current
  • Provided hand-on technical support and troubleshooting of IT issues for more than 400+ of end-users
  • Trained incoming junior tech support specialists
  • Performed hardware setup, system software installation and configuring
  • Installed application software
  • Played a key role in LAN setup, management, and troubleshooting, contributing to network stability and performance
  • Set up and maintained printers, ensuring seamless integration into the network and minimal user disruption
  • Managed IT assets, including tracking and inventory, to ensure accountability and efficient resource utilization
  • Communicated clearly and effectively with employees on all management levels

Storage Technical Support Engineer L1/Tier 1

IBM
08.2021 - 02.2023
  • On-boarded and trained incoming junior tech support specialists
  • Escalated clients' tickets to Level 2 support in crucial circumstances and after considerable time spent on a single ticket
  • Assisted customers with more difficult technical issues requiring a greater level of personalized care and greater length
  • Diagnosed clients' backup systems in search for the root cause of the issue using IBM AIX and Red Hat
  • Provided assistance with questions regarding product documentation related to the supported products
  • Collaborated with other global support centers and business units to provide problem resolution

Desktop Support Technician

Freelance
05.2020 - 08.2021
  • Installed, reinstalled, configured, upgraded, and maintained hardware and software of workstations, laptops, NAS storage, networking equipment, Windows, desktop apps, and MS Office applications
  • Provided on-site and remote technical support to resolve issues with Windows, PCs, laptops, and networking devices
  • Assisted clients with general support for peripherals, network connections, and external software

Education

Associate of Science - Computer Science

New Bulgarian University
Sofia, Bulgaria
02.2021 - 02.2022

High School Diploma - Information Technology

23rd High School "Frederic Joliot-Curie"
Sofia, Bulgaria
09.2014 - 7 2018

Skills

Problem-Solving

Attention to detail

Ability to Work in a Team

Effective Time Management

Ability to Work Under Pressure

Ticketing System Proficiency

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Badges

  • IBM SEED Technical Support Explorer - Open Tape Badge, Sofia, https://www.credly.com/badges/8211bc3a-c475-4173-bf3d-f4d1bed03862/public_url
  • IBM Quantum Conversations Badge, Sofia, https://www.credly.com/badges/c55e2a7d-f042-4500-82bd-c3806d490f45?source=linked_in_profile

Timeline

Onsite Support Engineer

Eviden
01.2023 - Current

Storage Technical Support Engineer L1/Tier 1

IBM
08.2021 - 02.2023

Associate of Science - Computer Science

New Bulgarian University
02.2021 - 02.2022

Desktop Support Technician

Freelance
05.2020 - 08.2021

High School Diploma - Information Technology

23rd High School "Frederic Joliot-Curie"
09.2014 - 7 2018

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Jordan SpasovPython Developer