Joel Silva

Area: Clinical Project Management

Summary: Forecast, track and identify resource allocation needs, assignments and availability for assigned projects. Coordinate and analyze information for the efficient utilization and forecasting of labour needs of clinical resources in each assigned geographical areas. Recommend appropriate composition of project teams to enable presentation of appropriate clinical teams to clients. Influence the performance and profitability of project teams from a quality, operational and financial aspect across all therapeutic areas.

Job Responsibilities:

• Track and identify resource needs and assignments. Coordinate the intake, follow-up and resolution of assigned resource requests. Maintain project module in the system. Effective usage of resourcing dashboards.
• Identify staff for assignments based on client requirements, employee background, therapeutic requirements, geographical area, availability.
• Coordinate weekly resourcing needs and facilitate meetings, by engaging participants at the AD, Dir, SR Dir and ED level. Distribute resourcing reports. Update roll-off dates and assignments for all clinical resources of projects managed by the respective area.
• Coordinate , track and distribute CVs as needed. Liaise with CV administrator group services to ensure CVs are current.
• Liaise with internal departments to prioritize resourcing needs assignments for future work, RFPs and bid defense meetings.
• Utilize resourcing dashboards and other available tools to reconcile and QC departmental reports, including monthly resourcing projections and utilization reports for senior management.
• Identify and submit proposals of available resources based on availability and experience.
• Participation in special projects.

Summary: Provide senior administrative, reporting, contractual and financial support related to the processing of payments to investigate sites.

Job Responsibilities:

• Compile data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts.
• Ensure adherence to country-specific regulations which affect and impact ability to pay. Manage payment responsibilities and workflow to meet contracted timelines and project deliverables.
• Build and manage relationships with study sites and interface with clients for payment-specific issues
• Respond to study specific escalations and resolve payment-related findings. Escalate project risks.
• Train study teams on site payment processes, including setting expectations around site payments' requirements and deliverables
• Process investigator payments in middleware and financial systems. Manage refunds, credit notes, late payment fees, pre-payment or investigator meeting reimbursements
• Build and enter budgets in SVT. Work on transparency reporting. Perform study reconciliations, manage and maintain investigator funds tracker for studies transitioned to site payments
• As a Senior Site Payments Associate, assist in providing training, guidance and review to junior team members.

Summary: Manage the set-up, processing and issue resolution for all site payments generated from subject activities, contracted milestones and reimbursements based on the fully executed contract. Request, review and maintain site invoices, taking into account the study specific timelines and processes for payments. Interaction with study teams and other departments.

Job Responsibilities:

• Generate site payments including milestones and reimbursements in CTMS. Obtain, verify and maintain invoices from contracted payees. Notify study teams of payment processing per the contracted frequency.
• Perform payment reconciliation with each scheduled payment run. Assist with payment issue resolution.
• Create individual site payment plans in CTMS based on the terms of the site budget and protocol. Associate the appropriate contacted payee with each payable site activity.
• Calculate future payment projections based on analyzing study progress and activity and review with project team members including the CTM/PM and cost analysis.
• Function as the primary site contact for payment related inquiries

• Resolve product or service problems ; Cancel/upgrade accounts
• Maintain financial accounts by processing customer adjustments.
• Fraud screening and analysis
• Expediting correction or adjustment to customers' accounts
• Handle customer complaints; Assist with disputes, refunds, or exchanges

Summary: Provide basic health care and support to patients during their stay in the Hospital of the University of Coimbra.

• Manage patient appointments
• Assist with patient exams
• Assist patients in active rehabilitative therapies
• Manage daily office administrative responsibilities
• Coordinate, promote, and execute various internal tasks
• Provide the exceptional patient experience on a daily basis
• Support doctor´s, nurse´s and fellow team members to achieve performance goals

Departments:

• The emergency service
• Internal diseases
• Hematology and cancer related diseases

• Operate as the lead point of contact for all customer account management related topics
• Build and maintain strong, long-lasting customer relationships
• Negotiate contracts and agreements to maximize profit
• Identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)