Joaquin Valdes Castillo
Animator
Sarafovo
Summary
I have a degree in Economics and Accounting, I am fluent in several languages, my Mother Tongue is Spanish, I have worked for more than 10 years in the Tourism sector which has given me great management and experience in customer service, I have skills to solve a problem and serve customers excellently.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Animator
Dunin Royal Resort
Sozopol
06.2019 - 09.2023
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Conducted client and market surveys to identify areas of improvement.
- Combined technical and artistic abilities to accomplish challenging animation objectives.
- Developed storyboards outlining animation plans.
- Built upon existing character animation to develop over [Number] new stories.
Customer Service Assistant
Iberostar Hotels & Resorts
Varadero
01.2015 - 04.2019
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Conducted client and market surveys to identify areas of improvement.
- Utilized problem-solving skills to address customer queries and complaints.
- Collaborated with other departments to guarantee customer satisfaction.
Education
Bachelor in Economics And Accounting - Economics And Accounting
09.2006 - 07.2009
Animator - Tourism
03.2016 - 07.2018
Skills
Excellent Communication
Customer support
Good Telephone Etiquette
Analytical and Critical Thinking
Google Workspace
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Animator - Dunin Royal Resort
06.2019 - 09.2023
Varadero Animation School - Animator, Tourism
03.2016 - 07.2018
Customer Service Assistant - Iberostar Hotels & Resorts
01.2015 - 04.2019
Felix Pena Academy of Economics, Santiago De Cuba. - Bachelor in Economics And Accounting, Economics And Accounting
09.2006 - 07.2009