Izabel Velinova
Varna
Summary
Dynamic professional with a proven track record at Laris-Vega LTD, excelling in fast-paced environments and delivering exceptional customer service. Demonstrated ability to manage high-pressure situations with patience and composure, ensuring seamless operations and enhanced guest satisfaction. Skilled in accurate payouts and fostering team collaboration, with a keen focus on achieving operational excellence and customer satisfaction.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
Work History
Casino Table Games Dealer
Laris-Vega LTD
Varna, Bulgaria , Varna
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
Server
Rusty Parrot Lodge
Jackson Hole , WY
06.2024 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host
Pizza Lane LLC
06.2023 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Inspector Helper
Win Models LLC
07.2020 - 03.2023
- A position at online casino as a supervisor helper.
- Consistently met deadlines for completing assigned tasks within the required timeframes.
- Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.
- When the supervisor was absent from the casino, I identified and corrected errors made by the dealers and reported the issues to our international partners.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Master of Science - Telecommunications And Mobile Technologies
Technical University
Varna, Bulgaria 09.2023 - Current
Bachelor of Arts - Industrial Design
Technical University
Varna, Bulgaria 09.2018 - 05.2023
Skills
Excellent customer service
Accurate payouts
Patience and composure
Quick learner
Team player attitude
Customer service
Timeline
Server
Rusty Parrot Lodge
06.2024 - 10.2024
Master of Science - Telecommunications And Mobile Technologies
Technical University
09.2023 - Current
Host
Pizza Lane LLC
06.2023 - 10.2023
Inspector Helper
Win Models LLC
07.2020 - 03.2023
Bachelor of Arts - Industrial Design
Technical University
09.2018 - 05.2023
Casino Table Games Dealer
Laris-Vega LTD
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