Ivelina Trifonova
Dobrich
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Team Supervisor
Bella Bulgaria
09.2021 - 08.2024
- Supervise and lead a team of 7 employees, ensuring high levels of productivity and performance.
- Set clear team goals, expectations, and KPIs (Key Performance Indicators), aligning them with company objectives.
- Provide daily guidance, coaching, and support to team members, ensuring they perform tasks efficiently and effectively.
- Monitor team performance, providing regular feedback, and conducting performance reviews.
- Handle any issues related to team performance, discipline, or conflicts, addressing them promptly and professionally.
- Conduct regular team meetings to discuss progress, challenges, and opportunities for improvement.
- Train and mentor new team members, helping them integrate into the team and company culture.
- Ensure team members follow all safety, quality, and compliance guidelines.
- Collaborate with other departments or teams to ensure that overall company goals are met.
- Ensure that production or work schedules are followed and that deadlines are met.
- Provide reports to management regarding team performance, challenges, and achievements.
- Encourage team engagement and foster a positive team environment.
- Identify and implement process improvements to enhance team efficiency and workflow.
Receptionist
Central Park Hotel
03.2016 - 10.2017
- Greet and welcome visitors, ensuring a positive first impression of the company.
- Answer, screen, and forward incoming phone calls in a polite and professional manner.
- Direct visitors to the appropriate departments or individuals and provide relevant information.
- Maintain a clean and organized reception area.
- Handle general inquiries and provide information about the company’s services or products.
- Manage incoming and outgoing mail, packages, and deliveries.
- Schedule and coordinate appointments, meetings, and conference room bookings.
- Assist with administrative tasks, such as filing, data entry, and document preparation.
- Ensure that all reception-related tasks are completed in a timely manner, including opening and closing the reception area.
- Monitor and manage office supplies inventory, ordering supplies as needed.
- Maintain security by following company procedures for visitor logs and access control.
- Perform additional administrative duties as assigned by management or other departments.
Receptionist
Warpool Hotel
05.2015 - 11.2015
- Greet and welcome visitors, ensuring a positive first impression of the company.
- Answer, screen, and forward incoming phone calls in a polite and professional manner.
- Direct visitors to the appropriate departments or individuals and provide relevant information.
- Maintain a clean and organized reception area.
- Handle general inquiries and provide information about the company’s services or products.
- Manage incoming and outgoing mail, packages, and deliveries.
- Schedule and coordinate appointments, meetings, and conference room bookings.
- Assist with administrative tasks, such as filing, data entry, and document preparation.
- Ensure that all reception-related tasks are completed in a timely manner, including opening and closing the reception area.
- Monitor and manage office supplies inventory, ordering supplies as needed.
- Maintain security by following company procedures for visitor logs and access control.
- Perform additional administrative duties as assigned by management or other departments.
Waitress
Eco Group
05.2006 - 10.2008
- Greet customers as they arrive and provide them with menus.
- Take food and beverage orders accurately and efficiently.
- Serve food and drinks to customers, ensuring the correct items are delivered.
- Make recommendations based on menu knowledge and customer preferences.
- Ensure that customers are satisfied with their meals and address any concerns or special requests.
- Process payments, including cash, credit card, and mobile payments, and provide correct change or receipts.
- Collaborate with kitchen staff to ensure timely and accurate delivery of orders.
- Maintain cleanliness and organization of dining areas, including setting up tables, clearing dishes, and refilling drink stations.
- Monitor and maintain inventory levels of food, beverages, and supplies.
- Assist with special events or promotions and help create a welcoming atmosphere.
- Follow all health and safety standards and maintain cleanliness in the dining area.
- Handle customer complaints and resolve issues to ensure customer satisfaction.
- Work as part of a team to ensure smooth service and a positive work environment.
- Adhere to restaurant policies, including dress code, punctuality, and food safety protocols.
Education
High School Diploma -
High School of Tourism "P. R. Slaveykov"
Dobrich 04.2001 -
Skills
- Strong problem-solving and decision-making abilities
- High level of initiative and self-motivation
- Strong organizational and multitasking skills
- Excellent conflict-resolution skills
- Attention to detail and a focus on quality improvement
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong interpersonal skills and the ability to engage with people at all levels
- Attention to detail and accuracy in handling tasks and communications
- Ability to work independently and as part of a team
- Flexibility to adapt to changing priorities and responsibilities
Timeline
Team Supervisor
Bella Bulgaria
09.2021 - 08.2024
Receptionist
Central Park Hotel
03.2016 - 10.2017
Receptionist
Warpool Hotel
05.2015 - 11.2015
Waitress
Eco Group
05.2006 - 10.2008
High School Diploma -
High School of Tourism "P. R. Slaveykov"
04.2001 -
Similar Profiles
Maha AdilMaha Adil
Head of Marketing at Bella & Co./MIA BELLAHead of Marketing at Bella & Co./MIA BELLA
Alieldein (Ali) IbrahimAlieldein (Ali) Ibrahim
Line Cook at Bella Bella MozzarellaLine Cook at Bella Bella Mozzarella
Todor KepovTodor Kepov
Procurement specialist at Leoni BulgariaProcurement specialist at Leoni Bulgaria