Ivelin Vasilev
Sofia,22
Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems. Confident Customer Support with experience in help desk environments assisting customers while promoting efficiency, respect and patience.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Support
One Network
09.2021 - 03.2024
- Updated and maintained current customer support database.
- Monitored inbound calls to provide quality customer support.
- Created customer support strategies to increase customer retention.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Provided customer support to clients, answering questions and addressing concerns.
Cashier
Adidas Outlet
10.2017 - 09.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Hotel Waiter
Ramada
01.2015 - 10.2017
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Consistently met or exceeded performance targets, including sales goals and service times, contributing to the hotel''s overall success.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
Education
High School Diploma -
Sofia Vocational School of Tourism
Sofia, Bulgaria 09.2011 - 05.2015
Skills
Fluent in English
Teamwork
Problem Solving
Analytical Thinking
Fluent in English
Time Management
Certification
Network Security & Database Vulnerabilities
Timeline
Network Security & Database Vulnerabilities
02-2024
QA Basics Softuni
09-2023
Customer Support
One Network
09.2021 - 03.2024
Cashier
Adidas Outlet
10.2017 - 09.2021
Hotel Waiter
Ramada
01.2015 - 10.2017
High School Diploma -
Sofia Vocational School of Tourism
09.2011 - 05.2015