Summary
Overview
Work History
Education
Skills
Timeline
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Iveliana Yankova

Iveliana Yankova

Summary

Expert in partnership development. I see the world through the lens of opportunities, not limitations.

Overview

4
4
years of professional experience

Work History

Expert in Partner Network Development

Econt Express Ltd, Ruse
09.2023 - 01.2024
  • Inspiration and Brand Guardian: Excellent judgment – I know who is in front of me.
  • Attracting Entrepreneurial Investors: Stimulating their interest in business development.
  • Taking Care of the Company’s Business Model: Adding new like-minded partners.
  • Monitoring and Developing All Company Sites
  • Drafting Documents for Initiating Partnership Relations

Expert of Customer Service

Econt Express Ltd, Ruse
04.2022 - 08.2023
  • Receiving inquiries from customers and company employees
  • Recording and reviewing complaints
  • Document preparation
  • Adhering to company rules and regulations, imposing sanctions when necessary
  • Issuing compensation to customers
  • Demonstrating a high level of customer orientation. Focusing efforts on achieving exceptional customer satisfaction and maintaining long-term successful relationships.

Administrative Assistant

Econt Express Ltd, Ruse
06.2020 - 03.2022
  • Handling personal data in compliance with GDPR requirements
  • Working with various software and platforms: Jira, M-files, Nextcloud, and Power BI
  • Extracting and analyzing digital data
  • Drafting official documents
  • Corresponding with institutions

Education

Bachelor Digital Management And Innovation -

University of Ruse "Angel Kynchev"
2024

Bachelor Tourism Management -

University of Sunderland, UK
05.2020

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Verbal Communication
  • Flexible and Adaptable
  • Strategic Partnerships

Timeline

Expert in Partner Network Development

Econt Express Ltd, Ruse
09.2023 - 01.2024

Expert of Customer Service

Econt Express Ltd, Ruse
04.2022 - 08.2023

Administrative Assistant

Econt Express Ltd, Ruse
06.2020 - 03.2022

Bachelor Digital Management And Innovation -

University of Ruse "Angel Kynchev"

Bachelor Tourism Management -

University of Sunderland, UK
Iveliana Yankova