Ivaylo Kraev
Customer Service Representative
Varna
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Taxback.com. Excelled in teamwork and collaboration, significantly enhancing team dynamics and client satisfaction. Skilled in MS Office, adept at multitasking with a friendly, positive attitude. Achieved high accuracy levels in all financial transactions, demonstrating exceptional attention to detail and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Taxback.com
Varna, Varna
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Managed approximately 50 incoming calls and emails per day from customers.
Sales Consultant
Karvan-Garvan Eod
Varna
05.2022 - 09.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Cashier
Parkmart EOOD
Varna, Varna
07.2021 - 08.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
4Th Language School "Frederic Joliot-Curie"
Varna 09.2018 - 06.2022
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
MS office
Multitasking Abilities
Timeline
Customer Service Representative
Taxback.com
01.2024 - Current
Sales Consultant
Karvan-Garvan Eod
05.2022 - 09.2022
Cashier
Parkmart EOOD
07.2021 - 08.2021
High School Diploma -
4Th Language School "Frederic Joliot-Curie"
09.2018 - 06.2022
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