MS Office
Ivaylo Kosev
Sales Manager
Ruse,18
Summary
Dynamic sales and management professional with a proven track record at Union Kehlibar Ltd., enhancing customer engagement and boosting sales through effective account management and relationship building. Skilled in negotiation and sales pipeline management, excel in fostering team productivity and customer loyalty. Expert in leveraging customer care and cross-selling to exceed sales targets.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
7
7
Certificates
Work History
Salesperson
Union Kehlibar Ltd.
10.2014 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships. Managed more than 30 customer calls per day.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction. Being available most of time, in order to increase trust in customer.
- Developed relationships with clients for increased loyalty and repeat business. Personal touch to each customer, deep analyze of customer and his company.
- Collaborated with team members to reach collective sales goals, fostering supportive work environment. Building "bridges" between different departments in company.
- Managed customer from initial contact to closing with attention to detail to build loyalty. Using customized CRM system to keep each lead in check and establish frequent contacts, without getting too assertive
- Listened to clients and introduced solutions to satisfy business and personal needs. Always trying to make deep analysis of present problems.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise. Always trying to propose best solution, and not most expensive ones.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Logged reports, expenses, receipts, and sales in company database.
- Coached new hires on sales techniques, contributing to their development as successful team members..
Office Manager
Econt
05.2009 - 10.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
04.2001 -
Bachelor of Science - Computer Systems And Technilogies
09.2008 - 05.2014
Skills
Customer Engagement
Software
ASP Net
Adobe
CRM (Bittrix24)
Certification
Softuni Programming Basics with C#
Timeline
Softuni ASP.NET Advanced
02-2024
Softuni ASP.NET Fundamentals
01-2024
Softuni MS SQL
09-2023
Softuni C# OOP
06-2023
Softuni C# Advanced
05-2023
Softuni Programming Fundamentals with C#
01-2023
Softuni Programming Basics with C#
11-2022
Salesperson - Union Kehlibar Ltd.
10.2014 - Current
Office Manager - Econt
05.2009 - 10.2014
National Military University "Vasil Levski" - Bachelor of Science, Computer Systems And Technilogies
09.2008 - 05.2014
St Constantine Cyril The Philosopher Language Scho - High School Diploma,
04.2001 -
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