Ivanka Yordanova
Experienced Technical & Customer Support Specialist | Results-Driven Sales & Support Specialist
Plovdiv,16
Summary
Personable, energetic individual with natural ability to connect with customers and provide exceptional service. Possesses solid understanding of sales principles and customer service techniques, with skills in communication and problem-solving. Committed to creating positive customer experiences and driving sales success.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
13
13
years of post-secondary education
Work History
NEW CAR SALES CONSULTANT
RENAULT & DACIA
09.2024 - 02.2025
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
TELESALES EXECUTIVE
DHL
02.2024 - 08.2024
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
SALES SUPPORT ASSISTANT
Britanica
09.2023 - 02.2024
- Increased sales efficiency by streamlining processes and implementing new support strategies.
- Collaborated with marketing department on promotional campaigns, driving sales growth.
- Supported the development of strong client relationships, leading to increased repeat business.
- Organized regular team meetings that fostered open communication channels between colleagues, resulting in improved collaboration on shared projects.
CUSTOMER SERVICE SPECIALIST
Cooolbox
10.2021 - 09.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Responded to customer requests for products, services, and company information.
TECHNICAL SUPPORT
A1
09.2019 - 10.2021
- Provided expert technical support to clients, ensuring smooth operation of their satellite systems.
- Optimized customer satisfaction by providing technical support and troubleshooting assistance.
- Provided technical support to engineering teams, facilitating effective communication between departments.
- Provided exceptional technical support, resolving complex issues promptly and effectively for endusers.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced customer satisfaction by providing timely technical support for fiber network issues.
- Provided technical support during software installation and configuration.
Education
Bachelor - Finance
'Dimitar A. Tsenov' Academy of Economics
10.2023 - Current
Certificate - IT Support Technical Skills
Udemy
01.2025 - 03.2025
Certificate - Sales Management
Alison
11.2024 - 01.2025
High School Diploma -
SU 'St. St. Cyril And Methodius'
Plovdiv 09.2001 - 05.2013
Skills
Strong negotiation
Certification
DRIVING LICENCE: B
Timeline
Certificate - IT Support Technical Skills
Udemy
01.2025 - 03.2025
Certificate - Sales Management
Alison
11.2024 - 01.2025
NEW CAR SALES CONSULTANT
RENAULT & DACIA
09.2024 - 02.2025
TELESALES EXECUTIVE
DHL
02.2024 - 08.2024
Bachelor - Finance
'Dimitar A. Tsenov' Academy of Economics
10.2023 - Current
SALES SUPPORT ASSISTANT
Britanica
09.2023 - 02.2024
CUSTOMER SERVICE SPECIALIST
Cooolbox
10.2021 - 09.2023
TECHNICAL SUPPORT
A1
09.2019 - 10.2021
DRIVING LICENCE: B
06-2015
High School Diploma -
SU 'St. St. Cyril And Methodius'
09.2001 - 05.2013
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