Hi, I’m
IVAN VASSILEV
Remote Technical Support With French
Sofia,22
Summary
Sales & Marketing Management Strategy Development IT Cloud and Network IT System Maintenance
Energetic, goal-driven management professional with experience in technical aspects of organizations. Effective leader with strong communication skills and proven ability to mobilize teams, engage with clients and stakeholders resulting in cultivate durable relationships.
Strong technical background with experience developing databases and systems, configuring networks, building virtual machines, and software installations. Skilled in executing sales with consultative approach.
Overview
14
years of professional experience
6
years of post-secondary education
4
Languages
Work History
IBM Bulgaria EOODSofia, Sofia-city
Remote Technical Support
07.2021 - Current
Job overview
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Read logs and dumps file from the TAPE storage, and Hydra TS7700
- Learned how to use commands via linux on the Hydra
- Passed many awards, and certification
- got more than 470 hours of training and exercises for this year
- Achieved more than 10 badges
- Worked with popular companies directly with director and manager to explain and fix their issues.
- Learn DevOps introduction and inter. level
- We use Salesforce for the ticket system. Creating WO, open new cases, analyze data.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Nutrend Bulgaria
Sales & Marketing Director
09.2018 - 05.2021
Job overview
- Direct Marketing and Sales team, develop project specifiations, manage workloads
- Consult with business partners to determine business goals, market position, sales position and audience needs
- Evaluate strategy effectiveness and formulate improvements
- Established strategic alliances and managed relationships with key industry leaders
- Analysed customers behaviour and orchestrated marketing and sales campaigns accordingly to the needs
- Creation of new distribution platforms and channels
- Increase sales and advertisement revenue of the company.
Nutrend Bulgaria
Sales & Marketing Manager
09.2016 - 09.2018
Job overview
- Boosted client satisfaction and secured additional client relationships
- Performed more than 200 orders per day
- Performed a company boost of more than 200 000 new clients
- Boosted client satisfaction by executing effective time management to meet client deadlines.
South Regional TAFE
IT Network System Administrator
06.2015 - 05.2016
Job overview
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained excellent attendance record, consistently arriving to work on time.
- Received and processed stock into inventory management system.
- Increased customer satisfaction by resolving issues.
- Consulted with clients to determine business requirements and ensure effective project execution.
- Executed installations of hardware to networks, small enterprise branch networks, network security systems, virtual machines, and performed troubleshooting on system, and software faults.
- Deployed Software to network computers.
Nutrend Bulgaria
Sales Representative
08.2010 - 05.2014
Job overview
- Consulted with clients to determine business requirements and ensure effective project execution
- Executed installations of hardware to networks, small enterprise branch networks, network security systems, virtual machines, and performed troubleshooting on system, and software faults
- Deployed Software to network computers.
FBI shopMontpellier, Hérault et du Gard
IT Hardware and Software Specialist
09.2006 - 05.2010
Job overview
- Translated technical concepts and information into terms parties could easily comprehend.
- Tested and deployed scalable and highly available software products.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Estimated work hours and tracked progress using Scrum methodology.
- Executed repairs on laptops, desktop computers, mobile phones, printers, and other accessories.
- Assembled and configured computers and installed network systems to server computers.
- Conducted installations of operating systems, drivers, and relevant programmers.
Education
American UniversityBlagoevgrad
BBA from Business Administration, Languages (undeclared), Information Technology Networking
05.2016 - 05.2021
South Regional TafeBunbury
Diploma of Information Technology from Computer Networking
05.2015 - 05.2016
University Overview
- database development: interpreting specifications, technical designs and flow charts, modifying software applications, constructing technical specifications from models and testing, and writing technical documents
- database maintenance: managing, cleaning, storing and verifying organisational data, and evaluating compliance with internal and external data ethics regulations and legislation
- gaming development: creating 2D and 3D modelling and animation software through scripts and storyboards
- networking: installing, configuring and testing networks and servers in organisations
- programming: building, testing and applying basic object-oriented language skills, user interfaces and software developments
- systems administration support: implementing maintenance procedures and support to help troubleshoot system applications
- web development: designing website layouts through textual and visual content transfer, search engine optimisation and simple markup language documents.
Skills
Strategic development
Project Management
Sales and Marketing
Relationship Management
Business Growth
Develop Project Specification
Market position
Strong communication
Event management
Social Networking
Copywriting
Multi-cultural Sales experience
IT Management
Windows Server 2012R2
MS SQL Server
Hyper-V
MS Dynamics 365
MS Office
Cisco Routers and Switchers
CSS, HTML, Azure, C#
OpenCart
IT Cloud Systems
Installation Hardware
Remote control
Remote Technical Support
Technical application support
Customer technical support
In-field technical support
On-Site Technical Support
Program installations
System upgrades
Hardware knowledge
Servers expertise
Flexible and Adaptable
Active Listening
Self-Motivated
Data Entry
Phyton
Machine Learning with Python
Quantum Computers
Additional Information
- AWARDSRECEIVED , Certification 4 and Diploma IT Networking(2016)
Timeline
Remote Technical Support
IBM Bulgaria EOOD
07.2021 - Current
Sales & Marketing Director
Nutrend Bulgaria
09.2018 - 05.2021
Sales & Marketing Manager
Nutrend Bulgaria
09.2016 - 09.2018
American University
BBA from Business Administration, Languages (undeclared), Information Technology Networking
05.2016 - 05.2021
IT Network System Administrator
South Regional TAFE
06.2015 - 05.2016
South Regional Tafe
Diploma of Information Technology from Computer Networking
05.2015 - 05.2016
Sales Representative
Nutrend Bulgaria
08.2010 - 05.2014
IT Hardware and Software Specialist
FBI shop
09.2006 - 05.2010
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