Ivan Tsvetkov
Sofia
Summary
Customer-focused experienced professional delivering excellent service through reliable facilities management. Built and maintained good relationships with staff and clients for productive communications. Works with focus and attention to detail to maintain impeccable standards.
Overview
22
22
years of professional experience
Work History
Facilities manager
Thermo Fisher Scientific (acquired PPD in 2021)
Sofia, Sofia-Capital
04.2018 - Current
- Lead and manage administrative staff of 5 people across region, to maintain seamless daily operations.
- General oversight of office space of 14 000 sq. m. to increase customer satisfaction.
- Organise financial and operational data to help with yearly budgeting and planning.
- Design and implement training as part of internal training team, to enhance the professional development of colleagues.
- Plan and coordinate preventative maintenance and reactive repair work to maintain cost efficiency.
- Organize and coordinate company team events.
- Liaise between departments for smooth facility-related communication flow.
- Train staff in emergency procedures, increase readiness and response time during crises.
- Responsible for Facilities onboarding of new starters.
- Coordinate refurbishment projects, minimising disruption to ongoing operations.
- Rolling out booking management software to sites globally.
Associate Facilities Manager
PPD
04.2016 - 04.2018
Facilities coordinator
PPD
01.2010 - 04.2016
Receptionist
AbCRO
10.2008 - 01.2010
Technical secretary
Bulgarian Handball Federation
02.2003 - 10.2008
Education
Bachelor of Science - International Relations
New Bulgarian University
Sofia2014
Skills
- Customer service orientation
- Project coordination
- Supplier management
- Employee training
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Affiliations
- Hiking
- Running
- Birdwatching
Timeline
Facilities manager
Thermo Fisher Scientific (acquired PPD in 2021)
04.2018 - Current
Associate Facilities Manager
PPD
04.2016 - 04.2018
Facilities coordinator
PPD
01.2010 - 04.2016
Receptionist
AbCRO
10.2008 - 01.2010
Technical secretary
Bulgarian Handball Federation
02.2003 - 10.2008
Bachelor of Science - International Relations
New Bulgarian University
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