Summary
Overview
Work History
Education
Skills
Timeline
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Ivan Stoyanov

Ivan Stoyanov

Payment Specialist
Plovdiv

Summary

Calm and skilled customer support representative with over one and a half years of experience in a busy call center environment both from office and home. Two years of experience in a payment department handling finances and correspondence to ensure timely processed payments between customers and insurance companies. Well trained on working with a team and handling personal responsibilities within my work requierments.

Overview

5
5
years of professional experience

Work History

Payment Specialist

Kintex Plumbing
04.2022 - Current
  • Managed customer payments and processed insurance claim efficiently yo ensure timely reimbursements.
  • Ensured adherence to company pricing guidelines and effectively communicated pricing breakdowns to customer.
  • Engaged in negotiations with customers to address pricing concerns and achieve satisfactory resolutions.
  • Collaborated daily with technicians regarding pricing and policy changes to maintain consistency in service delivery.

Customer support representative

Telus International
09.2019 - 03.2021
  • Addressed customer inquiries related to account information, purchased goods, and payment details with a focus on providing exceptional service.
  • Handled customer concerns and questions promptly and effectively to ensure customer satisfaction.
  • Collaborated with specialists to resolve complex cases and escalated issues for timely resolution.
  • Demonstrated adaptability by staying on top of dynamic policies and procedures, adjusting to changes efficiently.
  • Maintained a high level of professionalism and empathy while engaging with customers to ensure a positive support experience.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Bachelor's degree in Psychology -

Plovdiv University "Paisii Hilendarski"

Skills

  • Google Drive
  • Microsoft Word
  • Google Docs
  • Social Media
  • Team-work oriented
  • Good listener and communicator
  • Motivated

  • Work management tools (cTrello, Slak)

  • Critical thinking
  • Creativity
  • Experienced with ticket solving platforms like Helpshift and related
  • Addaptable

Timeline

Payment Specialist

Kintex Plumbing
04.2022 - Current

Customer support representative

Telus International
09.2019 - 03.2021

Bachelor's degree in Psychology -

Plovdiv University "Paisii Hilendarski"

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Ivan StoyanovPayment Specialist