Ivan Petrov
Google Workspace Technical Lead
Plovdiv
Summary
Professional with solid track record in leading technical initiatives and driving project success. Adept at fostering collaborative environments and achieving key deliverables. Known for adaptability and reliability in dynamic settings, with strong skills in technical support, training and team leadership.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Google Workspace Tech Lead
Center for Creative Training
07.2018 - Current
- Company Overview: Supports Educational organizations with technologies B2B
- Education
- Training GCP Google Sheets Salesforce Freshdesk Google Workspace
- Led a three-person technical team providing internal and product tech support
- Supports Educational organizations with technologies B2B
- Education
- Training GCP Google Sheets Salesforce Freshdesk Google Workspace
Website hosting support agent, level 2
Sutherland Global Services
12.2017 - 11.2018
- Company Overview: International outsourcing company B2B
- Joined as part of a two-person team to provide second-level support for 7 new agents (with more joining each month)
- International outsourcing company B2B
Google Workspace support agent
Sutherland Global Services
07.2014 - 11.2017
- Company Overview: Outsourcing international company B2B
- Achieved consistent 95% customer satisfaction as a support agent for Google Workspace (formerly Google Apps for Work)
- Outsourcing international company B2B
Education
Bachelor Degree - Economics
Plovdiv University "Paisiy Hilendarskiy"
09.2009 - 03.2013
Skills
Technical problem solving
Current Role
Google Workspace Tech Lead, Center for Creative Training, 07/01/18, Present, 6y 8m
Certification
Professional Google Workspace Administrator - 2026
Timeline
Professional ChromeOS Administrator - 2026
11-2022
Professional Google Workspace Administrator - 2026
08-2020
G Suite Deployment Specialist - 2026
05-2019
Google Workspace Tech Lead
Center for Creative Training
07.2018 - Current
Website hosting support agent, level 2
Sutherland Global Services
12.2017 - 11.2018
Google Workspace support agent
Sutherland Global Services
07.2014 - 11.2017
Bachelor Degree - Economics
Plovdiv University "Paisiy Hilendarskiy"
09.2009 - 03.2013
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