Ivan Minyov

• Optimized PC performance through regular updates, patches, and system upgrades.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
• Monitored system performance to maintain system integrity.
• Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level, as well as developing complex scripts for the team to use, in order to maximize the automation.

Working on a daily basis with users to resolve their issue ralated to: O365, Computer hardware as well as software. My biggest achivement was that I automated a lot of the tasks that the team had to do manualy. Some of my key responsibilities are below:

Identifying and resolving Customer Request’s, problem or Incident using ticket management systems.
Focused on streamlining IT workflows to enhance efficiency and reduce operational costs.
Adept at diagnosing and resolving technical issues promptly to minimize disruptions.
Programming & Scripting: PowerShell

• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Working with Microsoft Admin Centers, Azure Active Directory and many other system administrator tools, as well as helping users with their issues. Using powershell to automate some simple tasks in the daily workflow. Great experience with Azure Active Directory and Local Active Directory. Designed Powershell scripts for tasks like lockscreen experience and fully removing apps.

We were supporting a automation testing toll. It required knowledge of Visual Basic, because that was what the tool was using to run the tests. Had to work with various big companies on a tight schedule.