Iva Tsvetkova

· Accountable for the overall relationship with the assigned clients both from commercial perspective and client excellence / servicing perspective

· Built and strengthened long-lasting client relationships based on proficient understanding of client needs, relevancy and features of the available services and process of value creation for the client

· Designed proposals and handled negotiations with existing clients during contract renewals as well as explored opportunities for upselling and cross-selling in the process of collaboration

· Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue

· Worked extensively with retail data (the core service of the company) to respond to day-to-day queries from customers as well as to prepare and deliver analytical presentations about customers' performance on the market and ways to have it improved

· Managed the communication with the operational departments efficiently in order to translate the needs and requirements from the business to the internal language and capabilities

• Secured cooperation and uninterrupted data flow from company's sourcing partners - retail chains
• Managed relationships with assigned cooperating chains that resulted in an increased customer satisfactions as well as higher revenue
• Developed and presented client specific analyses about their performance and opportunities for growth
• Explored client business needs in order to come up and propose additional solutions / services apart from the core service
• Sourcing new cooperating chains

• Responsible for the company analyses regarding product, market, competitive offerings, pricing based on internal and external data
• Collaborated with various departments in order to satisfy their information needs and support in the process of reading the data
• Regular updates of internal documents about company performance in the context of the macroeconomic development and trends

• Prepared reports based on desk research about the industries where the company is active
• Analyzed the financial reports and annual reports of leading potential clients within the respective industries
• Summarized statistical data in order to feed the company analyses
• Prepared business plans for the industries where the company operates