IVA RUDARSKA
Sofia
Summary
Product Owner and Product Manager with 17+ years of experience leading digital products across telecommunications, cybersecurity, customer experience, and enterprise IT environments. Proven track record in digital transformation, Agile product delivery, backlog prioritization, stakeholder management, and customer-centric product development. Experienced in collaborating with cross-functional teams to deliver web and mobile solutions, optimize user journeys, and support strategic business goals through data-driven decision-making and modern AI-assisted workflows.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Product Owner
Amdocs Bulgaria
11.2022 - Current
- Define product vision, roadmap priorities, and backlog strategy aligned with business and customer needs.
- Lead backlog refinement, sprint planning, and stakeholder alignment activities within Agile teams.
- Collaborate with engineering, QA, UX, and business stakeholders to accelerate feature delivery and improve product quality.
- Translate business requirements into user stories and technical specifications for development teams.
Product Manager
Acronis Bulgaria
07.2021 - 10.2022
- Managed release coordination for cybersecurity products across Windows and macOS platforms.
- Analyzed market trends and customer feedback to support roadmap decisions and feature prioritization.
- Collaborated with development teams to improve release stability, reduce defects, and enhance product reliability.
Product Owner Customer Experience
AI Bulgaria
02.2019 - 06.2021
- Led customer experience initiatives focused on digital self-service channels and customer journey optimization.
- Collaborated with stakeholders to prioritize roadmap items and improve digital customer interactions.
Earlier Experience
Telenor Bulgaria, Cosmo Bulgaria Mobile, Germanos Telecom Bulgaria
01.2004 - 01.2019
- Experience across product management, pricing strategy, reporting, retail operations, and customer experience.
- Supported product lifecycle management, pricing optimization, reporting processes, and sales operations.
Education
Master of Economics - undefined
University of National and World Economy
SofiaBachelor of Economics - undefined
University of National and World Economy
SofiaSkills
Product roadmap management
Backlog prioritization
Agile and Scrum methodologies
Sprint planning
Release management
Product lifecycle management
Certification
- Scrum Product Owner / SAFe Product Owner – Product Manager
- AI-Assisted Development Using Cursor
- Service Design for Digital Experience
- Google Analytics (Basic & Advanced)
LANGUAGES
English (B2)
Spanish (A1)
Greek (A1)
Accomplishments
- Led end-to-end redesign initiatives for telecom mobile applications and customer self-service web portals.
- Managed release cycles for cybersecurity products across Windows and macOS environments.
- Delivered digital transformation initiatives focused on improving customer experience and digital engagement.
- Coordinated Agile cross-functional teams across product, engineering, UX, QA, and business stakeholders.
- Optimized backlog prioritization and sprint planning processes to improve delivery efficiency.
Timeline
Product Owner
Amdocs Bulgaria
11.2022 - Current
Product Manager
Acronis Bulgaria
07.2021 - 10.2022
Product Owner Customer Experience
AI Bulgaria
02.2019 - 06.2021
Earlier Experience
Telenor Bulgaria, Cosmo Bulgaria Mobile, Germanos Telecom Bulgaria
01.2004 - 01.2019
Bachelor of Economics - undefined
University of National and World Economy
Master of Economics - undefined
University of National and World Economy