Iva Momchilova
Overview
13
13
years of professional experience
Work History
Key account manager
Unimasters Logistics SCS
08.2019 - Current
- Full support of key clients
- Developing relationship between major key clients and the company
- Managing communications between key clients and internal teams
- Responsible for keeping the clients satisfied and delivering exceptional client service on a day-to-day basis
- Measure, track and analyze key account metrics
- Working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Monitor and analyze customer experience and delivery performance
- Maintaining and developing KPIs.
Customer Care Center Specialist
Unimasters Logistics SCS
08.2015 - 07.2019
- Managing and entering the incoming queue of orders from the business for warehouse and logistics operations via e-mail
- Liaise closely with Stock Control, Transport, Planning, Purchasing and Customer Services
- Communicate with customer on shipping schedule
- Control all supporting the delivery and goods documents
- Performing records for receiving, picking and manipulation of goods in the warehouse
- Maintenance-date information on customers and suppliers
- Create various reports, Files documents (orders, delivery notes, etc.)
- Ensure all orders are processed in a timely manner and according to the clients' specific requirements
- Responsible for coordinating and optimizing transport arrangements to ensure excellent customer service.
Cultural Exchange Program Consultant
Integral Educational Programs
09.2014 - 07.2015
- Promote program to local seasonal employers using a personalized approach and by tailoring hiring solutions to meet each employer's unique need
- Assist in the selection and hiring of program participants for employers
- Screen and vet interested employers for program suitability
- Providing assistance for visa application form and the interview.
Front Desk Clerk
Breezeway Resort
06.2013 - 09.2013
- Manage the registration process
- Handle guest check-ins and check-outs appropriately
- Provide guests with directions around the hotel
- Answering, screening and forwarding any incoming phone calls while providing basic information when needed
- Receiving and sorting daily mail/deliveries/couriers
- Contact housekeeping and maintenance departments when a problem is reported
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
Busser
Maria's Seaside Cafe
06.2012 - 09.2012
- Collaborate with waitstaff to ensure that tables are cleared
- Clear tables and take dirty dishes to dishwasher
- Wipe down tables and chairs
- Reset tables
- Supply waitress stations with cutlery, glasses, napkins, placemats and ashtrays.
Trainee
Hypo Alpe Adria Leasing LTD
07.2011 - 09.2011
- Maintaining the storage databases of published documents
- Assisting in system-related tasks
- Assisting in ongoing customer projects
- Coordinating requests of various stakeholders
- Supporting in different activities in the documentation.
Education
MS in Economics of Trade
BS in Economics of Trade
07.2014
Skills
- Good knowledge of MS Office applications
- Excellent knowledge of Outlook and Gmail
- Good knowledge of warehouse management system- Dswms, good knowledge of CMR software and Salesforce
- Experience with transport and international commercial terms (INCOTERMS - EXW, FCA, DDP, DAP, CIP, etc)
- Able to multitask, prioritize, and manage time efficiently
- Willingness to learn and develop;
- Professional attitude and orientation to details
- Excellent communication skills for interfacing with customers, managers and business partners
- Strong analytical strategic and problem solving skills - ability to analyze, determine root cause and resolve customer issues
- Conflict resolution skills - able to handle complaints, settle disputes, and grievances and conflicts through negotiating with customers and internal departments
- Goal-oriented, organized team player
- Flexibility and adaptability
Timeline
Key account manager
Unimasters Logistics SCS
08.2019 - Current
Customer Care Center Specialist
Unimasters Logistics SCS
08.2015 - 07.2019
Cultural Exchange Program Consultant
Integral Educational Programs
09.2014 - 07.2015
Front Desk Clerk
Breezeway Resort
06.2013 - 09.2013
Busser
Maria's Seaside Cafe
06.2012 - 09.2012
Trainee
Hypo Alpe Adria Leasing LTD
07.2011 - 09.2011
MS in Economics of Trade
BS in Economics of Trade
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