Iva Georgieva

- Quickly learning new skills and applying them to daily tasks, improving efficiency and productivity.

- Demonstrate respect, friendliness, and willingness to help wherever needed.

- Actively listen to customers and handle concerns.

- Using internal programs and data bases for addressing and providing a solution to customer's concerns.

- Working flexible hours; night, weekend, and holiday shifts.

- Listening to our customers to be able to resolve any issue they have in the best possible way following company's standards and established processes.

- Manage large amounts of inbound and outbound calls in a timely manner.

- Follow communication “scripts” when handling different topics.

- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Meet personal/team qualitative and quantitative targets

- Organizing activities for children

- Guide children in working and playing harmoniously with other children.

- Provide appropriate discipline

- Relating positively with parents

- Maintaining a friendly, but professional, attitude with the children

- Providing a positive role model for students

- Build brand awareness, favourability, and familiarity.

- Gathering customers ads information

- Accepting and resolving complaints

- Making ads from the internet platform and the newspaper

- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

- Receiving ads by phone from customer

- Maintained accurate directory of the ads

- Collected and verified telephone numbers, addresses, and proper spelling of names.