Iva Angelova

Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.

• Cultural Transformation Leadership: Initiated and led a shift towards a more innovative, high-performance culture, resulting in a significant increase in employee engagement and morale.
• Strategic Restructuring and Operating Model Analysis: Successfully planned and directed large-scale restructuring initiatives, optimizing the operating model and improving overall organizational efficiency and effectiveness.
• Financial Process Redesign: Overhauled financial processes by introducing new cost center allocations, budget ownership structures, and advanced accounting practices, leading to improved financial control and transparency.
• Business Process Digitalization: Executed key projects to digitize and automate business processes, increasing operational efficiency by 15% to 30% through the integration of industry-standard software like Business Central, Payhawk, TravelPerk, and a custom ERP system.
• Organizational Structure Refinement: Consolidated, streamlined, and delineated necessary functions within the organizational structure, enhancing operational efficiency and clarity.
• Learning and Development Program Creation: Created and established a comprehensive Learning and Development program tailored to organizational needs, significantly enhancing employee skills and competencies.
• Wellbeing Strategy Implementation: Spearheaded the implementation of comprehensive employee wellbeing strategies, establishing a dedicated role that promoted a healthy and supportive work environment.
• Key Performance Indicators Establishment: Developed and implemented new KPIs for each department, effectively tracking and measuring progress towards organizational goals.
• Employee Engagement Evaluation: Conducted thorough surveys and interviews to evaluate employee engagement and job satisfaction levels, providing actionable insights that led to improvements.