IRINA DEVECIOGLU
Sales Manager, Business Development, CSM
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Sales Manager
Squaretalk
Sofia
03.2022 - Current
- Networking on a daily basis with a customer organizations to identify all key influencers and decision makers.
- Sales in the IT industry /Telecommunication / SaaS Sales / B2B sales Proven track record of winning new business . Strong negotiation and influencing skills
- Hands-on experience with multiple sales techniques – including outbound Working with CRM software such as Zoho and/or Salesforce and/or Hubspot Excellent verbal, written and interpersonal skills.
- Skills: International Sales · Sales Presentations · Customer Satisfaction · Sales Management · Communication · Customer Experience · Customer Loyalty · Software as a Service (SaaS) · English · Sales
- Connecting with potential clients via all channels : chat, email, phone , virtual meetings
- Conducting discovery calls to Identify client needs and suggest appropriate products/services
- Presenting demos of the solutions to prospects
- Building long-term trusting relationships with clients
- Proactively seeking new business opportunities in the market
Global Sales and Marketing Expert
SAP
10.2020 - 03.2022
- NA, APJ, EMEA
- Customer Experience Specialist supporting sales presentations, campaign updates, project management, and communication between the project team and clients
- Assisting with multi- platform marketing campaigns, advertising, promotions, and sales
- Specializing in all communication channels, chat, email, phone and digital
- NA, APJ, EMEA.
Foreign Customer Senior Assistant
Mahya Mintas
İstanbul
05.2012 - 03.2020
- Responsible for the day to day administrative activities
- Preparation of new contracts
- Detail-oriented multitasker
- Strong commitment to quality customer service
- Time management skills ability to work under deadlines
- Ability to handle multiple tasks and prioritize them
- Real-time problem-solving
- Sales process
- Social selling
- Strong negotiation and influencing skills
- Actively supporting the management of all projects, key clients and variety of other bussines initiatives
- Providing non technical support and coordination with the project team and its consultants
- Responcible for document control, making sure all institutions are contacted in a timely manner and all deadlines followed
- Creating and maintaining all outgoing document correspondence register
- Assisting with all matters in relation to communication with foreign customers and travel agencies
- Identifying, researching and signing new clients
- Working independently or in a team as needed
- Working under deadlines and handling any emergencies in a calm manner
- Organizing and securing next years bookings
- Providing excellent customer support thus ensuring a repeat customer
- Handling multiple lines of inquiry from multiple clients on a daily basis
- Assuring smooth customer service and satisfaction with travel agencies that were making the bookings for upcoming season.
Senior customer service representative
New York City
01.2001 - 05.2006
- Xebec llc NYC
- Xebec llc NYC
- Assisting with day to day operations in a busy
- Upscale Gourmet Market located in Downtown NYC Tribeca
- Serving a very large volume of customers ( over 3000 visitors a day )
- Ensuring that the service given is up to standart
- Managing all service requests through face to face communication or over the phone/ email
- Being a first line of inquiry for potential new customers
- Working with BOH to help and smooth any and all orders
- Working in a fast-paced environment and able to adapt to frequent change if needed
- Responding and connecting via phone, email, chat or face to face to all internal partners and other stores in the same partnership chain in a quick, clear and friendly manner.
Education
English for teaching -
New Bulgarian University
09.2020 - Current
Communications
CCNY CUNY
09.2003 - 06.2005
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Borough of Manhattan Community
College
09.2000 - 06.2002
Skills
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Timeline
Sales Manager
Squaretalk
03.2022 - Current
Global Sales and Marketing Expert
SAP
10.2020 - 03.2022
English for teaching -
New Bulgarian University
09.2020 - Current
Foreign Customer Senior Assistant
Mahya Mintas
05.2012 - 03.2020
Communications
CCNY CUNY
09.2003 - 06.2005
Senior customer service representative
New York City
01.2001 - 05.2006
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Borough of Manhattan Community
College
09.2000 - 06.2002
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