Summary
Overview
Work History
Education
Skills
Driving Licence
Hobbies and Interests
Languages
Timeline
95
Irina Boshnakova

Irina Boshnakova

Sofia

Summary

With more than 15 years of experience in IT and executive management, I’m now channeling that journey into Human Resources Operations — where technology, process, and people truly come together.

Throughout my career, I’ve learned that strong organizations are built not only on efficient systems, but on trust, empathy, and genuine collaboration. As a former CEO in manufacturing, I had the privilege of leading diverse teams, nurturing talent, and creating environments where individuals felt valued, supported, and inspired to do their best work.

My IT foundation taught me the importance of structure, precision, and process improvement, while my leadership experience deepened my belief in listening, developing, and empowering people. Together, these experiences shape my approach to building HR processes that are both efficient and deeply human.

I’m passionate about cultivating positive workplace cultures, encouraging personal and professional growth, and aligning HR operations with organizational purpose — ensuring every process serves both the business and the people behind it.

Overview

16
16
years of professional experience
10
10
years of post-secondary education

Work History

CEO

ZMM Zlatograd AD
10.2021 - 03.2025
  • Delivered high-quality services and products to global customers while ensuring alignment with security standards and company policies.
  • Built and maintained strong relationships with internal and external stakeholders through consistent communication and collaboration.
  • Managed custom project delivery from planning to execution, ensuring timely and compliant outcomes.
  • Oversaw company documentation, process standardization, and reporting frameworks to improve transparency and accountability.
  • Represented the company at industry events, including the Metalworking Exhibition in Sofia, strengthening brand presence and partnerships.
  • Led the production of Rollforming Machines, coordinating technical, operational, and HR functions for optimal performance.

Account Security Officer

DXC Technology
08.2013 - 10.2021
  • Deliver high quality security services to customers of DXC
  • Daily cooperation(communication) with internal DXC teams and external customers
  • Ensure customers are following agreed security standards, policies and guidelines
  • Prepare and / or analyse security reports, consolidate security reporting data coming from various sources
  • Conducted regular inspections of premises to identify vulnerabilities and ensure compliance.
  • Monitored and enforced security protocols to safeguard personnel and assets.

Mainframe Support Engineer z/OS

HP Global Delivery Centre Bulgaria
08.2011 - 08.2013
  • Provide first line technical support for IBM Mainframe
  • Deliver high quality services to HP customers
  • Daily cooperation(communication) with internal HP teams and external customers
  • Create, analyse and maintain incidents – troubleshoot and work on problem solving
  • Operating System Maintenance, work on Change Requests
  • IT support engineer

Fault Management Specialist in NOC

BTC AD/ Alcatel-Lucent Bulgaria
01.2009 - 06.2011
  • Provide technical support for IP networks of BTC AD/ Alcatel-Lucent Bulgaria
  • Identify and solve IP networks problems
  • Work on complex incidents
  • Troubleshoot a broad range of network technologies
  • Deliver high quality data services to BTC AD/ Alcatel-Lucent Bulgaria customers
  • Information Technology

Education

M.D. - Psychology

New Bulgarian University
Bulgaria, Sofia
10.2022 - Current

Master of Science - business administration with specialization business communications

University of National And World Economy
Bulgaria, Sofia
09.2010 - 07.2012

Master of Science - Telecommunication

Technical University of Sofia
Bulgaria, Sofia
09.2004 - 07.2009

Skills

  • Empathetic
  • Adaptable and flexible
  • Creative
  • Loyal
  • Organized
  • A team player
  • Attention to detail
  • Ability to grasp new ideas and integrate them into desired results
  • Strong problem-solving skills
  • An emotionally stable and positive person
  • Very good communication and coordination skills
  • Experience working under stress
  • Talent development
  • Employee motivation and performance

Driving Licence

B

Hobbies and Interests

  • Cooking desserts
  • Condition trainings
  • Reading books
  • Psychology

Languages

English
Advanced (C1)
German
Elementary (A2)

Timeline

M.D. - Psychology

New Bulgarian University
10.2022 - Current

CEO

ZMM Zlatograd AD
10.2021 - 03.2025

Account Security Officer

DXC Technology
08.2013 - 10.2021

Mainframe Support Engineer z/OS

HP Global Delivery Centre Bulgaria
08.2011 - 08.2013

Master of Science - business administration with specialization business communications

University of National And World Economy
09.2010 - 07.2012

Fault Management Specialist in NOC

BTC AD/ Alcatel-Lucent Bulgaria
01.2009 - 06.2011

Master of Science - Telecommunication

Technical University of Sofia
09.2004 - 07.2009
Irina Boshnakova