IOANNA PETROVA
Sofia
Summary
Skilled and dedicated Product Manager with experience in the overall management of a product's life from conception to fruition, specializing in the fintech area. I excel at creating and managing product roadmaps, ensuring user-centric design, and making data-driven decisions. Proficient in Agile methodologies and project management, I effectively engage stakeholders, solve complex problems, and maintain regulatory compliance. As a forward-thinking Product Manager, I leverage my expertise to drive successful product launches by adeptly navigating fintech complexities. My commitment to continuous improvement and results-driven approach positions me as a valuable asset, ready to contribute to your team's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Manager, Wallets
Paynetics
Sofia, Bulgaria
03.2024 - Current
- Conducting market and competitive research, proposing product initiatives that align with our business objectives
- Defining high-level use cases and gather cost estimations and revenue potential to construct and present robust business cases
- Conducting customer interviews and feedback sessions
- Prioritizing the product roadmap and grooming the backlog
- Driving cross-functional collaboration with stakeholders and subject matter experts
- Crafting business requirements documents and collaborate closely with business analysts to produce functional specifications based on these requirements.
Product Manager, Deposit Area
Paysafe Group
Sofia, Bulgaria
09.2020 - 03.2024
- Conducted user interviews, user journeys, and surveys to gain insights into customer behaviors in the current market and preferences
- This resulted in the development and successful launch of a product that generated over $40 million in volumes within the first year and attracted over 10k new customers
- Defined the product strategy and roadmap for the payments platform, emphasizing capability and scalability for a technology-driven approach
- Implemented numerous payment integrations on the platform, enhancing its functionality and providing users with a diverse range of payment options and opening new markets for the company
- Managed multiple cross-functional teams to successfully launch major product initiatives within the deposit area of the company
- Prioritized backlog and provided a clear product vision to align with business goals and user needs
- Maintained up-to-date knowledge of various payment methods, processing flows, card brand regulations, and competitive trends in the fintech industry.
Customer Support Specialist
TELUS International Bulgaria
Sofia, Bulgaria
06.2020 - 09.2020
- Handle 40+ emails per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently
- Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.
Education
Bachelor of Science - Business Management & Marketing
University of Surrey
Surrey, UK06.2021
High School Diploma - Information Technology & Maths
High School of Mathematics "D-r Petar Beron"
Varna, Bulgaria05.2018
Skills
- PM Tools: Jira, Trello, Aha!
- Project Management: Agile methodologies (Scrum, Kanban), Confluence
- Data Analysis: Amplitude, Google Analytics, Tableau, SQL (basic understanding), Excel/Google Sheets
- UX Design: Figma, Usability testing, Customer journey mapping
- A/B Testing: Optimizely
Interpersonal Skills
- Adaptability
- Stakeholder Management
- Collaboration
- Time Management
- Problem-Solving
- Delegation
Certification
- Professional SCRUM Product Owner
- ICAgile Certified Professional - Product Management (ICP-PDM)
Timeline
Product Manager, Wallets
Paynetics
03.2024 - Current
Product Manager, Deposit Area
Paysafe Group
09.2020 - 03.2024
Customer Support Specialist
TELUS International Bulgaria
06.2020 - 09.2020
Bachelor of Science - Business Management & Marketing
University of Surrey
High School Diploma - Information Technology & Maths
High School of Mathematics "D-r Petar Beron"