Ilko Lazarov
Sofia,Bulgaria
Summary
Experienced project manager with a strong background in managing IT projects for corporate clients. Skilled in defining project scope, managing budgets, and ensuring quality deliverables. Proven ability to coordinate teams in high-pressure environments and deliver results consistently.
Overview
1
1
Certification
6
6
years of post-secondary education
17
17
years of professional experience
Work history
Project and Program Manager
HP Inc.
Sofia, Bulgaria
09.2024 - Current
- Management and implementation of MPS (Managed Print Services) IT projects for corporate customers in the EMEA region
- Defining project scope, creating detailed plans, managing budgets and resources, tracking progress, mitigating risks, and ensuring quality deliverables
- Planning, forecasting and managing project's financials, budget, resources and time spent
- Developing detailed project and deployment plans, tracking changes and reporting final outcomes for deals (€2M+TCV), Tier 1 and Tier 2 customers
- Escalation and risk management
Project Manager
Soitron
Sofia
06.2021 - 09.2024
- Management of HP Inc. MPS (Managed Print Services) hardware & software installation projects for customers in the EMEA region, in charge of overall project delivery
- Reviewing the pre-sales documents such as: SSOW and CPA contracts, PNL files (TCV budget, Installation budget etc.), pricing documents, deployment budget, resource cost summary, CEP files, etc. and receiving successful handover of the project from HP Inc. pursuit and pre-sales teams
- Implementation and execution of the projects in the Transition and Transformation Phase and their successful handover to HP Inc. SDM into BAU Phase
- Building and developing of detailed deployment and project plans
- Engaging and working with the client to coordinate, agree and execute the transition plan
Resource Coordinator
Hewlett - Packard Enterprise
Sofia
01.2019 - 01.2021
- Timely managing customer service requests through different access channels
- Managing the technical activities of delivery engineers within several projects and ensuring that services are being delivered at the operational level to the requirements of the SOW (Statement of Work)
- Coordinating the resources in a proper manner to the client in order to meet customer SLAs/KPIs related to HPE server and storage products
- Elevating and escalating complex issues to the customer and service delivery manager
- Managing multiple tasks and cases simultaneously with minimal supervision using CRM Software such as Salesforce
Dispatch coordinator
Modis
Sofia
06.2017 - 11.2019
- Coordinated resources effectively for clients and monitored service events to ensure high customer satisfaction
- Met deadlines and maintained service level agreements to ensure customer satisfaction
- Timely manages the service requests of customers through different access channels. Verifies the request details with the customers.
- Reviewed and accepted customer feedback to enhance case management and entitlement processes
Assistant Team Manager
Holland and Barrett International
London
01.2015 - 01.2017
- Driving all areas of the business, monitoring and managing a range of KPIs
- Leading and coaching the store team to achieve exceptional customer service and sales
- Managing stock availability and cash management
Team Supervisor
Holland and Barrett International
London
01.2013 - 01.2015
- Responsible for the store's operations, sales targets and profitability
- Evaluating store sales, preparing reports and suggesting ways to improve business
- Maintaining and monitoring store inventory and product levels appropriately
Marketing Communications Team Lead
Abicord Ltd
London
01.2012 - 01.2013
- Managing email and social media marketing campaigns
- Responsible for accounts retention and using innovative ways to expand the business within various online channels
- Maintaining and promoting company's website and social media using Facebook and Google ads
Sales Marketing Executive
Switch2Health Corporation
Sofia
01.2010 - 01.2011
- Created marketing and sales campaigns leveraging tools like Google Analytics, SEO, and Canva across diverse communication channels
- Developed and implemented marketing and sales plans to align with business objectives
- Conducted market research to identify industry trends and inform strategic decisions
Education
Diploma - Retail Management
Pearson College
London, United Kingdom 01.2016 - 01.2016
Diploma - Business Administration and Management
City and Islington College
London, United Kingdom 01.2011 - 01.2012
MA - European Studies
South-West University
Bulgaria 01.2010 - 01.2011
BA - International Relations
South-West University
Bulgaria 01.2006 - 01.2010
Skills
Risk management
Workload management
Solid organisational skills, including multitasking and time management
Proactive, analytical, detail-oriented person
Teamwork under pressure
Multicultural communication
Project management
Certification
- Project Management Professional (PMP)
- Hewlett Packard Enterprise Sales Certified Edge-to-Cloud
- Hewlett Packard Enterprise Sales Certification
- Scrum Fundamentals Certified (SFC)
- Lean Six Sigma Yellow Belt Certification
- Lean Project Management Fundamentals Certified
VOLUNTEERING
- LOCOG (London Organising Committee Of The Olympic and Paralympic Games), Volunteer, London, United Kingdom
- AIESEC, External Relations Coordinator
Timeline
Project and Program Manager
HP Inc.
09.2024 - Current
Project Manager
Soitron
06.2021 - 09.2024
Resource Coordinator
Hewlett - Packard Enterprise
01.2019 - 01.2021
Dispatch coordinator
Modis
06.2017 - 11.2019
Diploma - Retail Management
Pearson College
01.2016 - 01.2016
Assistant Team Manager
Holland and Barrett International
01.2015 - 01.2017
Team Supervisor
Holland and Barrett International
01.2013 - 01.2015
Marketing Communications Team Lead
Abicord Ltd
01.2012 - 01.2013
Diploma - Business Administration and Management
City and Islington College
01.2011 - 01.2012
MA - European Studies
South-West University
01.2010 - 01.2011
Sales Marketing Executive
Switch2Health Corporation
01.2010 - 01.2011
BA - International Relations
South-West University
01.2006 - 01.2010