Iliyana Nikolova

• Obtained deposits and balance of payments from clients.
• Prepared and submitted sales contracts for client orders.
• Negotiated and used persuasive skills to overcome objections.
• Delivered presentations and demonstrations to persuade clients to buy new services and products.
• Tracked sales activities in company CRM system and regularly updated account information.
• Tracked sales cycle to determine best approach to use to push products.
• Performed informal and formal needs assessments for individual customers to recommend suitable goods and services.
• Educated clients on benefits and features of company products.
• Operated cash register to process sales transactions.
• Visited current and potential clients to promote company products and services.
• Studied company target market and identified avenues to generate new leads.

Responsibilities:

· Assistance to the UAT Manager in the system testing and acceptance process, including planning, execution, tracking and reporting.

· Familiarity with the business requirements and assistance to the UAT Manager in preparing the test strategy.

· Assistance to the UAT Manager in the activity of tracking and controlling the implementation of the UAT plan, preparation of reports, etc.

· Performing user tests for acceptance (UAT) of new (Front-End) cash module, additional improvements, fixes and change requests.

· Performing regression testing and third-party application testing (UAT).

· Analysis, design and creation of test scenarios.

· Reporting the statuses of the test scenarios in the test management system ALM.

· Diagnosing and reporting the detected defects in JIRA ( Issue & Project Tracking Software).

· Participating in the preparation and coordination of documentation for the development of new functionalities, fixes and CRs.

· Functional support of the branches during and after system deployment.

· Participation in project activities such as changing internal procedures, entering data into the new system, preparing reports related to defect/incident management.

· Supporting the training activities of the offices to work with the new system by participating in the preparation of training materials and organizing trainings regarding the new functionalities.

Selected achievements:

· Participation in seminars on how to develop and implement new products for customers in the segment.

Responsibilities:

· Support daily activities of SMEs specialists.

· Participate in workshops on the development and implementations of new products of SMEs customers.

· Promptly communicate to the employees in the SME segment information for changes, new procedures or requirements. Practiced cross-selling techniques to showcase other products and services.

Participated in staff meetings to discuss new developments.

Recorded and processed customer data accurately.

• Assessed notes and vouchers to determine validity and decrease fraudulent activities.
• Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
• Recommended products and services to customers based on requirements.
• Weighed products of varying shape and size to calculate correct values.
• Handled currency payments, secured funds in register and prepared deposits at end of day.
• Increased customer retention by offering loyalty schemes at checkout.
• Used POS register system to total values and complete cheque, card, or mobile payments.
• Completed [Type] forms and updated internal records for completed transactions.
• Completed opening and closing procedures each day.
• Checked customer ID when selling age-restricted items, following store policy.
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
• Helped customers make product and service selections among range of options.
• Assisted customers with finding items, completing exchanges and obtaining refunds.
• Accepted customer payments for tickets and issued papers for admission to events.
• Assisted with cashier close-down by counting drawer change and processing vouchers.

Educational gualification Master,s degree,specialty Finance.

Defended diploma thesis on the topic Financial analisis of the company according to the annual accounting report.

Principal subjects/Occupational skills covered: Corporate Control, Tax law, Accounting in Banking Sector, Accounting in Insurance Companies, Public Accounting, International Audit Standards, Financial Statements Analisys, etc.

Passed state exam in Capital Accounting and Current asset turnover analisis.

Sciences included in the bachelor program: Macro and Microeconomics, History of Economical Studies, Basic Theory of Law, Trade Law, Civil Law, Data bases in Economics, Financial Accounting, IFRS, Corporate Finance, Public Finance, Statistics, Econometrics, Quantitative Methods of Economic Analysis, Economy of Labour, Psychology of Advertising, Marketing, etc