Iliyan Kavrakov
Sofia
Summary
Forward-thinking Senior HR Manager, proficient in hiring, developing and motivating employees. Able to build rapport at all levels and resolve issues in a timely manner. Able to operate consistently in a manner that supports the organizational culture and values. Dedicated HR professional bringing more than 10 years of expertise in administration, recruitment, and staff training and development. Talented in bridging gaps between labour forces and management to achieve objectives. Driven and decisive with a passion for building and retaining highly effective teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Global Head of Human Resources
Shelly Group (formerly Known As Allterco AD)
09.2019 - Current
- Liaised between multiple business divisions to improve communications.
- Devised hiring and recruitment policies for more than 100-employee company.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 80 new employees.
- Almost triple the number of employees.
- Developed and implemented HR, Recruitment and Retention policies in the company.
- Organized all kinds of team events and trainings.
- Developed succession plans and promotion paths for all staff.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Led and provided direction for human resources team of three.
- Followed programs closely to assess the effectiveness and make proactive changes to meet changing demands.
- Increased the average career lifespan to 4 years.
- Reduced turnover to less than 5%, and some years we had 0% turnover.
- Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
Mentor
Mentor The Young
03.2023 - 06.2023
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Served as role model for professionalism, integrity, and dedication within the mentorship program environment.
- Aligned mentoring activities with objectives to drive overall improvement and support the mission of the program.
- Maintained up-to-date knowledge of industry trends, ensuring relevance of advice provided to mentees in an ever-changing landscape.
- Managed to meet 100% from all initially set goals from the mentee.
Human Resources Manager
AQ Magnit AD, Part Of AQ Group AB
05.2017 - 08.2019
- Created and implemented initiatives to improve employee engagement
- Closed more than 80 different roles within the whole company's structure annually;
- Decreased personnel turnover from 24% to 12%
- Structured compensation and benefits according to market conditions and budget demands
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
- Directed job fairs to bring in local talent for long term and seasonal positions
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
- Utilized "Omeks" and "Monitor" ERP systems to convert all payroll and benefit programs
- Developed succession plans and promotion paths for all staff
- Developed strategy for recruitment and hiring
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing
- Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures
- Directed and controlled various benefit programs, including medical and vision packages.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
Recruitment Manager
Westum
01.2017 - 05.2017
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates
- Developed and managed recruitment process sourcing as many as 15 candidates each month to fill key positions
- Closed more than 10 different development or Project managerial positions for 5 months;
- Customized strategies for different types of vacancies, including the wording of job profiles, social media techniques and websites used
- Counseled leadership and offered actionable initiatives to reduce compliance-related issues addressing equal employment opportunity and sexual harassment
- Maintained work structure by updating job requirements and job descriptions for all positions
- Conducted annual salary surveys and developed, analyzed and updated company salary budget
- Collaborated with management to build and implement effective, modern employment policies
Recruitment And Operations Manager
Bulgarian Headhunters
06.2015 - 01.2017
- Creating recruitment plans for both internal recruitment and clients' recruitment and making sure those plans are met;
- Setting KPI's for the recruitment team;
- Leading massive recruitment campaigns for market entries and expansions for clients like C3i, Paysafe, Lebara, Concentrix, IBM, HP, Convergys, Gameloft, C3 Connect, Telus and many others;
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Training and development of recruitment team of 15 recruiters, mostly focused on BPO and IT recruitment;
- Leading and making sure of the proper execution of the company's projects;
- Execution of various assessment centres for recruiting new personnel/interns for the company;
- Organizing, planning and taking part in various job fairs in order to achieve high company brand visibility
Business Development Manager
Amadea Technologies
03.2013 - 06.2015
- Established relationships with key decision-makers within customer's organization to promote growth and retention;
- Brought more than 100 000 BGN in revenue;
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations;
- Devised SWOT analysis to create and execute business plan supporting achievement of established quotas;
- Attraction and recruitment of IT specialists for different company projects;
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit;
- Devised effective marketing, sales and other promotional initiatives
Senior IT Consultant
Manpower
05.2010 - 03.2013
- Identified business issues through careful collaboration with key stakeholders;
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems;
- Directed work completed by team of 3 consultants;
- Prioritized projects and project tasks depending upon key milestones and deadline dates;
- Consulting clients on how to improve the internal structure and defining profiles of the desired candidates for open positions;
- Conducting on-boarding training of new employees in the company;
- Searching for candidates with rare skills from Bulgaria and abroad;
- Evaluated clients' needs and created plan of action to provide solutions;
Deputy Department Manager - Transport
PTG Penguin Travel Group Ltd
09.2006 - 04.2010
- Preparing monthly and annually reports on the department's activities;
- Being responsible for more than 25 key accounts, with annual revenue of more than 500 000 EUR;
- Creating a full structure for management for the Human Resources of the department. Searching, sourcing, interviewing and placement of new employees for the department
- Daily correspondence with the key account customers of the company;
- Expanding the company's services in new markets;
- Creation of new services;
- Organizing the workflow of all the departments employees;
- Preparation of weekly schedules for all the employees and making sure every tasks are finished in the deadlines;
- Communication with garages for repairs;
- Invoicing;
- Searching for new key accounts and partners;
Education
Bachelor of Science - Finance
Agricultural University,
Veliko Tarnovo05.2023
Bachelor of Science - Entrepreneurship And Management
MTT College
Sofia09.2021
Bachelor of Science - Mathematics And Computer Science
Sofia University St. Kliment Ohridski
Sofia, Sofia City Province09.2010
Skills
- Compensation and benefits
- Human resources management
- Organizational development
- Recruitment
- Succession planning
- Payroll coordination
- Compensation structuring
- Problem resolution
- Employee relations
- Training programs
- Strong communication skills
- Analytical skills
- Multitasking abilities
- Recruitment strategies
- Talent management
- Contract negotiation
- Conflict resolution
- Performance Appraisals
- Recruitment Strategies
- Solution Maker
Certification
Lean Six Sigma green belt certified;
5S auditor certified.
PMI certification - Pending
Accomplishments
- Three consecutive years within the Top 100 HR people of Bulgaria
- Top 5 ranked HR person from the Bulgarian Association of People Management for 2023
- Employer of the year for 2023 in R&D category
- Second place for Employer of the year for 2022 in the overall category
- Forbes Employer of the year for 2023 in Employer Branding
Timeline
Mentor
Mentor The Young
03.2023 - 06.2023
Global Head of Human Resources
Shelly Group (formerly Known As Allterco AD)
09.2019 - Current
Human Resources Manager
AQ Magnit AD, Part Of AQ Group AB
05.2017 - 08.2019
Recruitment Manager
Westum
01.2017 - 05.2017
Recruitment And Operations Manager
Bulgarian Headhunters
06.2015 - 01.2017
Business Development Manager
Amadea Technologies
03.2013 - 06.2015
Senior IT Consultant
Manpower
05.2010 - 03.2013
Deputy Department Manager - Transport
PTG Penguin Travel Group Ltd
09.2006 - 04.2010
Bachelor of Science - Finance
Agricultural University,
Bachelor of Science - Entrepreneurship And Management
MTT College
Bachelor of Science - Mathematics And Computer Science
Sofia University St. Kliment Ohridski
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