ILIYA SHINGAROV
Customer's Service Advisor
Sandanski
Summary
Highly energetic, enthusiastic, and ambitious. Dedicated to executing department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to inquiries.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer's service adviser
ResultsCX
08.2025 - Current
- Provide remote customer support via phone, email and chat, resolving inquiries and troubleshooting issues with professionalism and empathy.
- Document interactions and track cases in CRM; escalate complex issues to specialist teams and follow through to resolution.
- Provide technical support and troubleshooting for Sky TV and broadband customers, resolving connectivity and service issues efficiently.
- Meet KPIs for response time, first-contact resolution and customer satisfaction; contribute feedback to improve processes and knowledge base content.
- Support onboarding and training of new hires and participate in continuous service improvement initiatives.
- Turn frustrated, service‑impacting situations into sales opportunities by calming stressed customers, rebuilding trust, and successfully proposing tailored Sky broadband, TV, cinema and sports packages after resolving their issues.
Bartender
Andaz limited (Barbary Coast)
07.2021 - 11.2024
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty crafted cocktails and drinks orders by preparing on-demand items without delay.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Handled $[Amount] cash on a daily basis.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Received beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Maintained an accurate cash drawer while on-shift.
Sales executive
Proxiad SEE-IT
05.2023 - 07.2024
- As a sales executive, my primary responsibility is to sell our company's products or services to potential customers.
- This involves researching and identifying potential customers, making sales calls or visits, presenting product or service information, negotiating prices and terms, and closing deals.
- I have strong communication and interpersonal skills, as well as a solid understanding of our company's offerings and the market we operate in.
- Working independently, managing my time effectively, and staying motivated to meet sales targets.
- Additionally, attending industry events and staying up-to-date with the latest trends and developments in our field, that is crucial for the success of our business.
Bartender
Sefton Group
09.2018 - 07.2021
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Handled $[Amount] cash on a daily basis.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Received beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Maintained an accurate cash drawer of while on-shift.
Data analyst trainee
Bulgarian Ministry of Foreign Affairs
02.2018 - 05.2018
- Responsibilities: Collecting, analysing, extracting, and synthesizing information as a part of the Bulgarian Diplomatic department.
- Translating information, being responsible for the Diplomatic position on political issues in the department of bilateral relations.
Education
Master's - Geopolitics and Connectivity
Rijksuniversiteit Groningen
Groningen08.2025
Bachelor - International relations
South-West University - Neofit Rilsky(Bulgaria)
Blagoevgrad05.2018
Skills
Computer skills
Excellent communication
Strong work ethic
Performance goals
Attention to detail
Data processing
Conflict resolution
Point-of-sale system
Sales and upselling
Analytical skills
Process improvement
Continuous improvement
Websites
Timeline
Customer's service adviser
ResultsCX
08.2025 - Current
Sales executive
Proxiad SEE-IT
05.2023 - 07.2024
Bartender
Andaz limited (Barbary Coast)
07.2021 - 11.2024
Bartender
Sefton Group
09.2018 - 07.2021
Data analyst trainee
Bulgarian Ministry of Foreign Affairs
02.2018 - 05.2018
Bachelor - International relations
South-West University - Neofit Rilsky(Bulgaria)
Master's - Geopolitics and Connectivity
Rijksuniversiteit Groningen