Productive Clinical Operations Manager with highly developed skills in program development and people, implementation and oversight. Superior oral and written communication talents to develop effective clinical policies and procedures. Culturally sensitive and aware of diversity with over 20 years of CRO experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Clinical Operations Manager Balkan Region
Easthorn Clinical Services in CEE
9 2012 - Current
Drives EastHORN geographical expansion and growth in the Balkan Region
Manages staff in the region to ensure clinical staff works efficiently, while meeting quality and timeline requirements.
Commits to the company-wide initiatives
Manages clinical resourcing for the assigned region
Responsible for local vendor management
Responsible for external subcontractors management in Balkan Region
Assists in administrative management of EastHORN office
Supervise project work
Support Business Development activities
Director Clinical Operations
INC Research (post acquisition of Kendle International)
10.2011 - 09.2012
Support of CNS business unit with proposals – review of clinical operations budgets and clinical operations input into country selection and study considerations where appropriate.
Assignment of LCRAs to proposals and on-going study LCRA needs.
Interface with other Business Units regarding resourcing to or from other BUs when needed, transfers of resources, oversight of cross BU study assignments
Manage staff in accordance with organization's policies and applicable regulations
Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems
Approve actions on human resources matters.
Direct the hiring and selection process for country or office and works collaboratively with senior management to set targets for recruitment and retention across roles.
Establish methods to develop and evaluate office based on-boarding processes
Develop standard processes to ensure that staff has the proper materials, systems access and training to complete job responsibilities
Oversee the execution of the training plan, SOP review and mentored training experiences for a region/office/country.
Provide a leadership role in country/region clinical resourcing process through continual evaluation of existing and future resource alternatives, pro-active planning and collaboration with study team leadership and operational peers.
Evaluate the quality of the clinical work product for a variety of job roles and/or a specialized job function
Evaluate regional workload, quality and budget metrics through regular review and reporting of findings
Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for clinical projects.
Act as a coach and mentor for line managers, Clinical Study Managers (CSMs) and Clinical Study Director (CSDs) as they develop in their role
Work collaboratively with project leadership including the PM, client representatives and other functional leadership to manage project related challenges and to achieve exemplary customer service.
Analyze and reviews budgets for clinical studies within the country
Pro-actively plans for appropriate clinical operations budget consumption and guides line managers and CTLs in managing variances and in developing corrective fiscal action plans.
Conduct Clinical Project Review and participates in Project Management Review according to regional guidelines and interfaces with appropriate functional leadership to achieve positive outcomes.
Lead corporate or departmental quality or process improvement initiatives
Act as a client liaison.
General Manager
Kendle International
10.2009 - 09.2011
Strategy and Results Orientation
Accountable for developing and managing top and bottom line revenue growth and expense budgets for Bulgaria
Work in partnership with function, service, and region leaders in the organization to develop and create an appropriate infrastructure and coordinate cross-functional solutions to support the growth and development of Kendle services within Bulgaria
Leverages experiences, knowledge and best in class practices to generate new ideas for Bulgaria
In conjunction with the Functional Management team, ensure that project milestones at the country level are achieved
Customer Relations
Functions as the primary contact in Bulgaria for the creation, development and nurturing of key strategic client relationships, ensuring that Kendle is leading the competition in market position in Bulgaria
Understands and anticipates the needs of the customer to consistently deliver quality service in Bulgaria in a timely manner against contractual obligations
When appropriate, and in conjunction with Functional management, directly contact clients on project issues related to Bulgaria
Lead project bids for proposals in Bulgaria; also participate, when appropriate, at bid defense meetings and present sponsor proposals in securing new business
Leadership
Conducts monthly Country specific project reviews with operational staff from all functions and local/regional Functional Managers, to ensure effective allocation of resources (utilization and billability), efficient work flow, consistent service levels, compliance with SOPs / Work Instructions and meeting country level project timelines
Regularly review local Work Instructions to ensure that they allow for the most efficient use of local functional resources and that they fully comply with local regulatory requirements
Supervises and coordinates with the Support Unit's present in the country (IT, Legal, HR, Finance, Sales, Facilities, etc) or when these Support Unit's do not yet have a representative in the country, works with global/regional Support Unit heads so that these services are provided in the country
In conjunction with Support Unit's and Functional Management, participates in the selection, management, training and appraisal of staff within Bulgaria
Director Global Clinical Development
Kendle International
10.2006 - 09.2009
Accountable for the success of the Operating Unit's business in the specified country and for assuring that the country staff work cooperatively with other countries and other operating units in the successful execution of multi-national, multi-operating unit projects.
Responsible for assisting other operating units, as necessary, in the successful execution of their projects within the assigned country.
Financial / Performance Management - Budgeting and P&L, Project Management and Business Development
General Management - Leadership / Strategic Direction, Human Resources, Kendle SOPs, Facilities Management, Integration, External Relations, Legal and Worker's Council Special Projects
Country Manager
Kendle International
05.2004 - 09.2006
Accountable for the success of the Operating Unit's business in the specified country and for assuring that the country staff work cooperatively with other countries and other operating units in the successful execution of multi-national, multi-operating unit projects.
Financial / Performance Management - Budgeting and P&L, Project Management and Business Development
General Management - Leadership / Strategic Direction, Human Resources, Kendle SOPs, Facilities Management, Integration, External Relations, Legal and Worker's Council
Quality Assurance Manager Europe
INC Research Ltd.
08.2001 - 05.2004
Ensuring that all company clinical trials are performed in accordance with GCP, company SOPs and Sponsor's requirements;
Ensuring all company offices and sites are audited regularly and as per approved audit plan;
Planning and performing in house and on-site trial audits
The audits may be internal, on client's request or with external auditing company.
Preparation of Audit Reports.
Performing internal system audits on all company offices.
Participation in joint inspections.
Conducting audits on EC and Regulatory Authorities.
Creation and updates of QA SOPs.
Planning, development and promotion of the company's QA activities
Head of GCP unit
Bulgarian Drug Agency
09.1999 - 08.2001
Senior GCP Inspector responsible for various types of inspections in Republic of Bulgaria
Member of Specialized Committee for Approving Clinical Trials at Ministry of Health
Other Responsibilities for:the adoption & Implementation of ICH Tripartite Guideline for GCPharmonization of Bulgarian legislation, regulatory regulations and requirementscreation and review and update of departmental SOPs
Organizing Various Conferences and Training courses for Clinical Research & Development and GCP
Training course – Good Regulatory Practice – Drug Institute, Warsaw, Poland
Training course – Practical GCP compliance Auditing Trials and Systems - London, UK - DIA
Monitoring Training course - Ascot, Berkshire, UK - Pharm-Olam International
Monitoring Training Course – Los Angeles CA, USA - Unitas Pharm International
Human Resource Training – Budapest, Hungary, INC Research
Project Management Training - Budapest, Hungary, INC Research
Project Managers' training - Managing Conflict & Difficult Situations in Clinical Research – Poland, International Academy of Clinical Research Ltd, UK
Training course – Project Finance Review
Training course – Handling conflict
Training course – Project Management – on-going
License and certification
Medical Doctor
English language teacher
Presentations
First Meeting of Drug Regulatory Authorities in CEEC – 1997 (Bulgaria) organizer
Current Status of GCP & CT in CEE – 1998 (Budapest, Hungary, DIA) - speaker
Healthcare Management in Europe – 1998 (Bulgaria)
Bioethics in CEE – 1998 (Bulgaria, Council of Europe)
IV Phase Clinical Trials in Bulgaria – 1999 (Bulgaria) - speaker