Ihab Zaki
ICT Engineer
Baghdad
Summary
Proven ICT Engineer with a track record of optimizing network infrastructure and enhancing security measures at ICRC. Skilled in network troubleshooting and fostering teamwork, I've significantly reduced system downtime and improved project delivery efficiency. Expert in deploying innovative IT solutions, I excel in driving operational excellence and user satisfaction through strategic planning and effective communication. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute ICT with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
ICT Engineer
ICRC
03.2011 - Current
- Migrated legacy systems to modern environments, minimizing disruption while maintaining functionality throughout transitions.
- Championed end-user adoption of collaboration tools improving communication between departments effectively assisting on-time completion of projects.
- Optimized network infrastructure with strategic planning, capacity management, and performance tuning efforts.
- Conducted comprehensive IT audits to identify areas for improvement in security posture or operational efficiency measures.
- Reduced downtime by proactively monitoring systems health status and resolving issues before they escalated into critical incidents.
- Evaluated emerging technology trends and participated in technology discussions affecting company strategy.
- Contributed to successful project completions by providing technical expertise within deadlines.
- Developed custom applications to automate repetitive tasks, resulting in significant time savings for the team.
- Streamlined IT support processes for faster resolution times and increased user satisfaction.
- Maintained a secure computing environment by conducting regular vulnerability assessments and patch management.
- Implemented mobile device management policies ensuring secure access control over company information.
- Trained end-users on new technology tools, promoting productivity gains across the organization.
- Ensured compliance with industry regulations through meticulous documentation practices and adherence to best practices.
- Collaborated with cross-functional teams to design and deploy innovative IT solutions that supported business objectives.
- Improved network efficiency by implementing new hardware and software solutions.
- Implemented comprehensive backup strategies to ensure data integrity and availability during disaster recovery scenarios.
- Supported users remotely through help desk functions, delivering efficient resolutions to technical issues on various platforms.
- Managed vendor relationships, negotiating favorable contracts for hardware, software, and services purchases.
- Assisted in the development of IT policies fostering a secure work environment that met regulatory requirements.
- Enhanced system performance with thorough troubleshooting, diagnostics, and optimization of hardware and software components.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners
- Configured systems according to prescribed software and hardware frameworks.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
Studio Engineer
Alsumaria TV
05.2009 - 02.2011
- Mentored junior engineers, sharing industry knowledge and best practices to enhance team performance.
- Reduced downtime and ensured smooth recording sessions by promptly troubleshooting technical issues.
- Enhanced audio quality by skillfully utilizing mixing consoles, microphones, and signal processors.
- Streamlined studio operations for improved efficiency and client satisfaction with meticulous equipment maintenance.
- Supported seamless project transitions between pre-production, production, and post-production stages with effective communication and organization skills.
- Optimized audio clarity in challenging acoustic environments through strategic placement of sound-absorbing materials and diffusers.
- Maintained a safe working environment for all studio personnel by adhering to strict safety protocols and equipment handling procedures.
- Delivered high-quality recordings by expertly managing sound levels and acoustics during live sessions.
- Safeguarded valuable studio assets with diligent inventory management and routine preventive maintenance tasks.
- Increased overall productivity by implementing efficient workflows for tracking time spent on various projects.
- Advanced studio reputation through networking at industry events and establishing strong relationships with key industry professionals.
- Recorded on site during live shows to obtain tracks to edit.
- Designed recording and production schedules according to client needs.
- Setup and double-checked equipment for functionality before use.
- Coached musicians on creating clean, balanced audio to work with.
- Prepared, packed and transported audio equipment for events and location shoots.
- Operated and troubleshot sound systems for various events.
- Collaborated with artists, producers and engineers to create audio recordings.
Education
Bachelor of Science - Computer Engineering And Information Technology
University of Technology, Baghdad / IRAQ
Baghdad, Iraq 04.2001 -
Skills
Network Troubleshooting
Remote Support
Wireless Networking
Operating System Configuration
Incident Management
Application support
IT Documentation
Network architecture design
Hardware maintenance
Information Security
Server Management
End-User Training
System Administration
Mobile Device Management
ITIL Processes
Disaster Recovery
Telecommunications Systems
Virtualization Technologies
Cybersecurity Management
VoIP Solutions
Desktop Technical Support
Help Desk Operations
Peripheral Repair
Application installations
Operating system management
Helpdesk services
Hardware Installation
Software configuration
Server maintenance
Technical Support
Debugging
Data Recovery
Network Security
Peripheral maintenance
Network Maintenance
Software deployment management
User Training
Inventory Control Systems
Data Retention
AV Equipment Management
Mobile fleet management
Teamwork and Collaboration
Customer Service
Problem-Solving
Remote Technical Support
Microsoft Windows and Office
Time Management
Problem-solving abilities
Technical issues analysis
Troubleshooting Network Issues
Multitasking
Help Desk Support
Desktop support
Multitasking Abilities
Excellent Communication
Customer service expert
Decision-Making
Friendly and Patient
Hardware and Software Repair
Technical Troubleshooting
Self Motivation
Call Management
Time management abilities
Adaptability and Flexibility
Effective Communication
Team Collaboration
Active Listening
Organizational Skills
Team building
Attention to Detail
Problem-solving aptitude
Customer Communication and Empathy
Customer Needs Assessment
LAN/WAN
Online Chat Support
Hardware diagnostics
Adaptability
Analytical Thinking
Relationship Building
Call Center Operations
Workforce Planning
Support Services
Analytical Skills
Device Installation
TCP/IP
Task Prioritization
Interpersonal Skills
Professionalism
Project Coordination
Report Preparation
Reliability
Issue and Resolution Tracking
Equipment Repair
Written Communication
Continuous Improvement
Hardware upgrades
Error Detection
System Configuration
Interpersonal Communication
Languages
Arabic
Native language
English
Advanced
C1
Timeline
ICT Engineer
ICRC
03.2011 - Current
Studio Engineer
Alsumaria TV
05.2009 - 02.2011
Bachelor of Science - Computer Engineering And Information Technology
University of Technology, Baghdad / IRAQ
04.2001 -
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