Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ihab Zaki

ICT Engineer
Baghdad

Summary

Proven ICT Engineer with a track record of optimizing network infrastructure and enhancing security measures at ICRC. Skilled in network troubleshooting and fostering teamwork, I've significantly reduced system downtime and improved project delivery efficiency. Expert in deploying innovative IT solutions, I excel in driving operational excellence and user satisfaction through strategic planning and effective communication. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute ICT with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

ICT Engineer

ICRC
03.2011 - Current
  • Migrated legacy systems to modern environments, minimizing disruption while maintaining functionality throughout transitions.
  • Championed end-user adoption of collaboration tools improving communication between departments effectively assisting on-time completion of projects.
  • Optimized network infrastructure with strategic planning, capacity management, and performance tuning efforts.
  • Conducted comprehensive IT audits to identify areas for improvement in security posture or operational efficiency measures.
  • Reduced downtime by proactively monitoring systems health status and resolving issues before they escalated into critical incidents.
  • Evaluated emerging technology trends and participated in technology discussions affecting company strategy.
  • Contributed to successful project completions by providing technical expertise within deadlines.
  • Developed custom applications to automate repetitive tasks, resulting in significant time savings for the team.
  • Streamlined IT support processes for faster resolution times and increased user satisfaction.
  • Maintained a secure computing environment by conducting regular vulnerability assessments and patch management.
  • Implemented mobile device management policies ensuring secure access control over company information.
  • Trained end-users on new technology tools, promoting productivity gains across the organization.
  • Ensured compliance with industry regulations through meticulous documentation practices and adherence to best practices.
  • Collaborated with cross-functional teams to design and deploy innovative IT solutions that supported business objectives.
  • Improved network efficiency by implementing new hardware and software solutions.
  • Implemented comprehensive backup strategies to ensure data integrity and availability during disaster recovery scenarios.
  • Supported users remotely through help desk functions, delivering efficient resolutions to technical issues on various platforms.
  • Managed vendor relationships, negotiating favorable contracts for hardware, software, and services purchases.
  • Assisted in the development of IT policies fostering a secure work environment that met regulatory requirements.
  • Enhanced system performance with thorough troubleshooting, diagnostics, and optimization of hardware and software components.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners
  • Configured systems according to prescribed software and hardware frameworks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Offered assistance in implementing and developing training programs.
  • Assisted in development of system security protocols.

Studio Engineer

Alsumaria TV
05.2009 - 02.2011
  • Mentored junior engineers, sharing industry knowledge and best practices to enhance team performance.
  • Reduced downtime and ensured smooth recording sessions by promptly troubleshooting technical issues.
  • Enhanced audio quality by skillfully utilizing mixing consoles, microphones, and signal processors.
  • Streamlined studio operations for improved efficiency and client satisfaction with meticulous equipment maintenance.
  • Supported seamless project transitions between pre-production, production, and post-production stages with effective communication and organization skills.
  • Optimized audio clarity in challenging acoustic environments through strategic placement of sound-absorbing materials and diffusers.
  • Maintained a safe working environment for all studio personnel by adhering to strict safety protocols and equipment handling procedures.
  • Delivered high-quality recordings by expertly managing sound levels and acoustics during live sessions.
  • Safeguarded valuable studio assets with diligent inventory management and routine preventive maintenance tasks.
  • Increased overall productivity by implementing efficient workflows for tracking time spent on various projects.
  • Advanced studio reputation through networking at industry events and establishing strong relationships with key industry professionals.
  • Recorded on site during live shows to obtain tracks to edit.
  • Designed recording and production schedules according to client needs.
  • Setup and double-checked equipment for functionality before use.
  • Coached musicians on creating clean, balanced audio to work with.
  • Prepared, packed and transported audio equipment for events and location shoots.
  • Operated and troubleshot sound systems for various events.
  • Collaborated with artists, producers and engineers to create audio recordings.

Education

Bachelor of Science - Computer Engineering And Information Technology

University of Technology, Baghdad / IRAQ
Baghdad, Iraq
04.2001 -

Skills

Network Troubleshooting

Remote Support

Wireless Networking

Operating System Configuration

Incident Management

Application support

IT Documentation

Network architecture design

Hardware maintenance

Information Security

Server Management

End-User Training

System Administration

Mobile Device Management

ITIL Processes

Disaster Recovery

Telecommunications Systems

Virtualization Technologies

Cybersecurity Management

VoIP Solutions

Desktop Technical Support

Help Desk Operations

Peripheral Repair

Application installations

Operating system management

Helpdesk services

Hardware Installation

Software configuration

Server maintenance

Technical Support

Debugging

Data Recovery

Network Security

Peripheral maintenance

Network Maintenance

Software deployment management

User Training

Inventory Control Systems

Data Retention

AV Equipment Management

Mobile fleet management

Teamwork and Collaboration

Customer Service

Problem-Solving

Remote Technical Support

Microsoft Windows and Office

Time Management

Problem-solving abilities

Technical issues analysis

Troubleshooting Network Issues

Languages

Arabic
Native language
English
Advanced
C1

Timeline

ICT Engineer

ICRC
03.2011 - Current

Studio Engineer

Alsumaria TV
05.2009 - 02.2011

Bachelor of Science - Computer Engineering And Information Technology

University of Technology, Baghdad / IRAQ
04.2001 -

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