Ibrahim Mustafa Buhov
Sveta Petka,13
Summary
Highly motivated, responsible, and hardworking individual with over 10 years of experience in the hospitality industry. Demonstrated ability to effectively organize co-workers and achieve results. Seeking a position in an organization where immediate value and strengths can be brought, while further developing current skills.
Overview
2024
2024
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Host
5 Hertford Street - Private Members Club
Jan 2019 - 05.2023
- Delivered an exceptional level of service to each member by listening to concerns and answering questions.
- Focused in improving operations and resolving issues to deliver top-notch customer service.
- Worked directly with members
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered members questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Door Person
Royal Lancaster London
12.2016 - 12.2018
- Greet all hotel guests with a smile.
- Recommended top dining and entertainment options for guests.
- Open car doors and helping guests with luggage
- Valet parking
- Monitor activities at entrance and lobby
- Answer guests' questions about hotel amenities, restaurants and attractions
Luggage Porter
Royal Lancaster London Hotel
04.2016 - 12.2016
- Assisting of customers with their bags and luggage courteously greeting customers and provide them high quality service Escorting guests to their hotel rooms.
- Assisting the customers with their needs Explaining the customers the hotels facilities, room features.
Fleet staff
C2C
11.2015 - 04.2016
- Provide good customer service
- Help customers with directions, train times etc.
Assistant Restaurant Manager
Pearl Lodge Hotel Smolyan Lakes, Smolyan
09.2012 - 09.2015
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Politely assisted customers in person and on the telephone.
- Scheduled weekly inventory collections and deliveries with vendors.
- Provided an elevated customer experience to generate a loyal clientele.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured high performance standards through regular staff training.
- Optimised customer experience by implementing exemplary service standards.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Bartender
Pearl Lodge Hotel - Smolyan Lakes, Bulgaria
10.2011 - 08.2012
- Interact with customers, take orders and serve snacks and drinks.
- Assess customers needs and preferences and make recommendations.
- Set up bar for operation, obtained cash float and stocked the service bar.
- Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic selections.
- Built guest satisfaction and enjoyment.
- Followed bar recipes to deliver consistent drink quality, control costs and maximise guest satisfaction.
Customer Service Agent
Hotel Belmont Pamporovo, Bulgaria
11.2009 - 02.2010
- Resolved service-related problems in a timely manner.
- Managed bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Handled customer payments and accounts safely and securely, processing in line with policies.
- Manned incoming telephone calls, handling general enquiries and requests or redirecting callers to relevant where necessary.
- Greeted customers warmly, aiming to provide a positive and smooth check-in experience.
- Managed customer check out processes with exceptional levels of care, maximising customer loyalty.
Lifeguard
Mt Olympus Water And Theme Park
06.2009 - 09.2009
- Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
- Maximised customer satisfaction by greeting all pool patrons with courtesy, and resolving any issues promptly and with a positive attitude.
- Attentively watch over swimmers being quick to identify those in distress.
- Ensured compliance with pool policies and procedures; offered suggestions to staff to maximise safety awareness.
- Responded to emergency situations calmly and safely, quickly aiding swimmers in potential danger.
Accommodation Services
Hotel Holiday Inn
06.2007 - 08.2007
- Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms.
- Organize work schedule from the room status list, arrivals and departures.
- Distribute linen, towels and room supplies using wheeled carts or by hand.
- Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar.
- Replace dirty linens with clean items.
Education
Master of Science - Tourism And Hospitality
University of Sunderland
London 04.2001 -
Master of Science - Tourism
University Of Plovdiv "Paisii Hilendarski"
Plovdiv, Bulgaria 04.2001 -
Bachelor's Degree - Marketing
University Of Plovdiv "Paisii Hilendarski"
Plovdiv, Bulgaria06-2010
Certificate - Digital Marketing
Digital Marketing Institute
04.2001 -
Certificate - Software Technologies
Software University
Sofia, Bulgaria 04.2001 -
Certificate - QA Fundamentals And Manual Testing
Software University
Sofia, Bulgaria 04.2001 -
Skills
Customer focused
Creative problem solver
Quick learner
Natural leader
Courteous and helpful
Service-orientated
Computer knowledge
Certification
Certified Digital Marketing Professional - Digital Marketing Institute
Timeline
QA Fundamentals and Manual Testing - Software University, Sofia Bulgaria
07-2024
Software Technologies - Software University, Sofia Bulgaria
05-2024
Certified Digital Marketing Professional - Digital Marketing Institute
07-2022
Door Person
Royal Lancaster London
12.2016 - 12.2018
Luggage Porter
Royal Lancaster London Hotel
04.2016 - 12.2016
Fleet staff
C2C
11.2015 - 04.2016
Assistant Restaurant Manager
Pearl Lodge Hotel Smolyan Lakes, Smolyan
09.2012 - 09.2015
Bartender
Pearl Lodge Hotel - Smolyan Lakes, Bulgaria
10.2011 - 08.2012
Customer Service Agent
Hotel Belmont Pamporovo, Bulgaria
11.2009 - 02.2010
Lifeguard
Mt Olympus Water And Theme Park
06.2009 - 09.2009
Accommodation Services
Hotel Holiday Inn
06.2007 - 08.2007
Master of Science - Tourism And Hospitality
University of Sunderland
04.2001 -
Master of Science - Tourism
University Of Plovdiv "Paisii Hilendarski"
04.2001 -
Certificate - Digital Marketing
Digital Marketing Institute
04.2001 -
Certificate - Software Technologies
Software University
04.2001 -
Certificate - QA Fundamentals And Manual Testing
Software University
04.2001 -
Host
5 Hertford Street - Private Members Club
Jan 2019 - 05.2023
Bachelor's Degree - Marketing
University Of Plovdiv "Paisii Hilendarski"
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