Hristo Krumov
Sofia,
Summary
PMP®, PRINCE2® Practitioner and ITIL® certificated. Extremely process, team and client-focused, dedicated, energetic, flexible and proactive manager and leader with over 15 years proven project & Scrum master, release and account management experience. Organized, diligent and positive person, always seeking innovative methods of work with customers, partners and colleagues. Multi-task-oriented, and high-performance driven responsible worker with very good communication, organization and negotiation skills. Fluent in spoken and written Bulgarian, English and Russian. Good team leader and team spirit keeper.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Project Manager
Ozone Entertainment Ltd
07.2023 - Current
- Managed 4 (four) projects and respectively 4 cross functional teams, from between 3 and 10 people including external and international resources
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
- Negotiated contracts with vendors that led to cost savings while maintaining high level of service quality.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Mentored junior staff in best practices for IT project management, fostering culture of continuous improvement within team.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Reduced software development timeframes by identifying bottlenecks and optimizing development process.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Partnered with project team members to identify and quickly address problems.
- Implemented best practices to drive quality IT project delivery.
- Coordinated with external vendors to deliver IT project components.
- Monitored and tracked project progress to support timely completion.
- Led cross-functional teams to successfully complete IT projects.
- Trained personnel on use of IT tools and applications.
- Communicated project updates to stakeholders at all levels.
- Generated reports for IT project progress and performance.
Technical Project Manager
AtScale
05.2023 - Current
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Partnered with project team members to identify and quickly address problems.
- Communicated project plans and progress to key stakeholders and project contributors.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Updated customers and senior leaders on progress and roadblocks.
Senior Technical Project Manager/Senior Scrum Master
Ship.Cars
03.2022 - 02.2023
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
- Updated customers and senior leaders on progress and roadblocks.
- Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Communicated project plans and progress to key stakeholders and project contributors.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Investigated and corrected or escalated project problems.
- Platform stability improved by 50%
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
Program Manager/Senior Scrum Master
GlobalFoundries
04.2021 - 03.2022
- Researched industry best practices in support of training development and program content.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Participated in pilot tests and revised programs based on feedback and results.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Identified program obstacles and communicated possible impacts to team.
- Built teams to address project goals and objectives for multiple projects.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Designed and developed programs and projects for dissemination to personnel.
- Developed and maintained logistics workflows, procedures and reports.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Leveraged project management processes and tools to define and execute projects.
- Stability and number of successful released increases by 40%
Compliance Officer
Euro Games Technology Ltd.
07.2020 - 03.2021
- Scheduled and conducted evaluations of company policies, procedures and internal control structures.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Counseled committees and department heads regarding compliance risks and standards.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
- Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
- Improved collection process via solicitation and analysis of feedback as well as detailed reporting.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Successful product compliance evaluations increased by 30%
Head of Release Management
i:FAO an Amadeus Group Company
10.2018 - 11.2019
- Led international Release Management team
- Stability improved by 30 %
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Proactively identified and solved complex problems impacting operations management and business direction
- Provided outstanding Release Management service to new and long-standing customers by attending closely to concerns and developing solutions
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Provided onsite training
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Created communication strategies to meet client and other teams objectives
- Led team of 4 Release Managers engaged in delivering assistance to customer service department on daily basis
- Monitored multiple databases to keep track of all company inventory
- Led Release Management team in delivery of Release project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Documented weekly updates to management on renewal progress, at-risk renewals and renewals forecast
- Successfully led key projects which result in stability and customer satisfaction
- Effectively controlled release of proprietary and confidential information for general client lists
- Input information from customer calls and onsite service visits into company's system using Confluence, OneNote, Opera, Jira
- Supported Management and all teams in operational improvements and resolution of various problems to deliver top-notch customer service
Release Manager/Team Leader - Project Management
i:FAO an Amadeus Group Company
01.2016 - 10.2018
- Led Sofia Release Management Team
- Coordinated scheduled releases and updates
- Oversaw planning and detailed execution of processes throughout development life cycle
- Designed presentation materials for platform release enhancement communications
- Managed schedules and implementation of product updates and new releases
- Compiled and reviewed progress data in order to assess timeliness and project plans
- Worked with project stakeholders in QA, development and business analysis to achieve objectives
- Brought in additional project personnel and resources to meet demands
- Updated project plans based on changing objectives, specifications and staff availability
- Kept project teams on-task with proactive control of budgets, schedules and scopes
- Maintained close connection with project personnel to quickly identify and resolve problems
- Devised implementation plans and analyses
- Oversaw on-site and off-site teams of up to 150 professionals working on diverse IT projects
- Identified, addressed and either resolved or escalated project issues
- Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications
- Produced status reports for customers and senior management
- Developed and maintained accurate network documentation and diagrams to provide management with proper understanding of organizational needs
- Developed IT strategic vision and drove key departmental objectives
- Led design presentations to product management team
- Improved reliability of supply chain software, systems, database and order processing
- Developed and managed project plans while providing status updates to management
- Executed and monitored standards for user interfaces, page design and graphics development
- Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups
- Provided technical and operational support for entire organization
Account/Project Manager and IT Sales
IGSoft ltd
08.2011 - 10.2015
- Account and Project management, customer services and sales in poker and gambling industry
- Generated 50% client retention rating by negotiating product pricing, freight rates and delivery and payment terms to beat competition
- Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients
- Grew company revenue by 40% and recovered previous year losses by rebuilding customer loyalty
- Improved customer confidence and recovered previous year sales losses with 60% gain by building and renewing customer relationships to define market opportunities
- Increased company revenue 40% through managing 20 accounts
- Standardized relationship-building expectations by training 5 employees in business lead generation
- Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties
- Maximized profit opportunities by effectively managing time and resources to meet sales objectives
- Resolved issues quickly and professionally to retain over 70% of clients
- Supported sales management to optimize business development
- Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns
Specialist Game Support
EuroBet ltd
08.2008 - 12.2010
- Back-end service support position in IT department of company delivering games of chance
- Effectively controlled release of proprietary and confidential information for general client lists
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Proactively identified and solved complex problems impacting operations management and business direction
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Increased product stability by 20%
Project Manager
Creative studio "Elements"
10.2007 - 08.2008
- Project management and customer services in advertising
- Worked on up to 10 project simultaneously
- Being at this company, number of customers and projects increased with 50%
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Education
Master of Science - Management in education
South-West University
Blagoevgrad2007
Bachelor of Science - Special education
South-West University
Blagoevgrad2005
Skills
- Project, Release, Account and Change Management
- Agile project management/Scrum Master
- Technical project planning and Strategic planning
- Team Leadership and Team player
- Project budget allocation
- Complex problem solving
- Time Management and scheduling
- Cross-functional team management
- Self-Motivated
- Flexible and Adaptable
- Decision-Making
- Attention to Detail
Certification
- PMI, Tenstep, Projecta - PMP®
- ILX Group, AXELOS, PeopleCert- PRINCE2® Foundation and Practitioner
- New Horizons Bulgaria, AXELOS, PeopleCert- ITIL® Foundation
- Diteramb Consult- Academy for Managers 2019
- Amadeus- Enterprise Agility for Management
- Amadeus- Information Security Awareness
- Amadeus- GDPR
- ES Bulgaria- Presentation Skills in English
- Ideas Bulgaria- Team Working and Coordinating of Successful Team
- Lingua Mundi Language Center- Advanced level (Second certificate) English language course
Tools Stack
Proficiency in:
Atlassian products:
- JIRA
- BigPicture
- Confluence
- Tempo
- etc.
Other PM/Scrum/Kanban/Tracking tools:
- MS Project
- Trello
- Asana
- Kanbanize
Windows
MS Office
- Excel
- Word
- PowerPoint
- Outlook
- etc.
Google+
Languages
Bulgarian
Native language
English
Proficient
C2
Russian
Upper intermediate
B2
Affiliations
- Project Management Institute
- PMI Bulgaria Chapter
Additional Information
- International referee in Athletics
- Spare time- football, volleyball, hiking, mountaineering, skiing. Initiative to organize such events in company
Timeline
IT Project Manager
Ozone Entertainment Ltd
07.2023 - Current
Technical Project Manager
AtScale
05.2023 - Current
Senior Technical Project Manager/Senior Scrum Master
Ship.Cars
03.2022 - 02.2023
Program Manager/Senior Scrum Master
GlobalFoundries
04.2021 - 03.2022
Compliance Officer
Euro Games Technology Ltd.
07.2020 - 03.2021
Head of Release Management
i:FAO an Amadeus Group Company
10.2018 - 11.2019
Release Manager/Team Leader - Project Management
i:FAO an Amadeus Group Company
01.2016 - 10.2018
Account/Project Manager and IT Sales
IGSoft ltd
08.2011 - 10.2015
Specialist Game Support
EuroBet ltd
08.2008 - 12.2010
Project Manager
Creative studio "Elements"
10.2007 - 08.2008
Master of Science - Management in education
South-West University
Bachelor of Science - Special education
South-West University
Similar Profiles
WAliD ElShahatWAliD ElShahat
National Sales Manager at Ozone world group (Ozone - Sana)National Sales Manager at Ozone world group (Ozone - Sana)
Beatriz Elena Aguirre MurillloBeatriz Elena Aguirre Murilllo
Assistant Painter at Ozone Collision CenterAssistant Painter at Ozone Collision Center
PARTH ANANDPARTH ANAND
Digital Marketing Intern at Ozone PharmaceuticalsDigital Marketing Intern at Ozone Pharmaceuticals