Hristo Dimitrov
Quality Assurance Engineer
Troyan Municipality,11
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Quality Assurance Engineer
TSD Software
Troyan Municipality, 11
06.2022 - Current
- Optimized test cases to maximize success of manual software testing.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Met tight deadlines to satisfy client demands and project timelines.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Contributed to the continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
- Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
System Administrator
TSD Services
06.2019 - 06.2021
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
Bartender
Macchiato 2018
08.2018 - 06.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Support Executive
E&G Finances
01.2018 - 02.2018
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Delivery Driver
Tempo Kom LTD
11.2017 - 01.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Amazon
11.2016 - 05.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
Picker Packer
Euro Car Parts
08.2016 - 11.2016
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Bookmaker
Eurofootball
01.2016 - 06.2016
- Developed a loyal customer base by consistently delivering excellent service and fostering an inviting atmosphere.
Sales Assistant
Sporting BG
10.2015 - 12.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Assistant
Dolphin SLB
05.2015 - 09.2015
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
FF Group Bulgaria - Nike
10.2014 - 05.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Bartender
DIVA Hotel
06.2013 - 09.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor's - Business Administration
University of National And World Economy
Sofia, Bulgaria 09.2012 - 07.2016
Skills
API Testing Experience
Certification
SoftUni - Quality Assurance Fundamentals
Timeline
Quality Assurance Engineer
TSD Software
06.2022 - Current
SoftUni - Quality Assurance Fundamentals
05-2022
SoftUni - Windows System Administration
02-2021
System Administrator
TSD Services
06.2019 - 06.2021
Bartender
Macchiato 2018
08.2018 - 06.2019
Customer Support Executive
E&G Finances
01.2018 - 02.2018
Delivery Driver
Tempo Kom LTD
11.2017 - 01.2018
Delivery Driver
Amazon
11.2016 - 05.2017
Picker Packer
Euro Car Parts
08.2016 - 11.2016
Bookmaker
Eurofootball
01.2016 - 06.2016
Sales Assistant
Sporting BG
10.2015 - 12.2015
Sales Assistant
Dolphin SLB
05.2015 - 09.2015
Sales Assistant
FF Group Bulgaria - Nike
10.2014 - 05.2015
Bartender
DIVA Hotel
06.2013 - 09.2013
Bachelor's - Business Administration
University of National And World Economy
09.2012 - 07.2016
Similar Profiles
Melissa MurphyMelissa Murphy
Construction Survey Manager at TSD Engineering, Inc.Construction Survey Manager at TSD Engineering, Inc.
Josh PaulkJosh Paulk
Coach at TSD AthletesCoach at TSD Athletes
Labreya ElyLabreya Ely
CSR at TSD GlobalCSR at TSD Global