Hristo Dimitrov
Quality Assurance Engineer
Troyan Municipality,11
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Quality Assurance Engineer
TSD Software
Troyan Municipality, 11
06.2022 - Current
- Optimized test cases to maximize success of manual software testing.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Met tight deadlines to satisfy client demands and project timelines.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Contributed to the continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
- Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
System Administrator
TSD Services
06.2019 - 06.2021
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
Bartender
Macchiato 2018
08.2018 - 06.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Support Executive
E&G Finances
01.2018 - 02.2018
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Delivery Driver
Tempo Kom LTD
11.2017 - 01.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Amazon
11.2016 - 05.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
Picker Packer
Euro Car Parts
08.2016 - 11.2016
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Bookmaker
Eurofootball
01.2016 - 06.2016
- Developed a loyal customer base by consistently delivering excellent service and fostering an inviting atmosphere.
Sales Assistant
Sporting BG
10.2015 - 12.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Assistant
Dolphin SLB
05.2015 - 09.2015
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
FF Group Bulgaria - Nike
10.2014 - 05.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Bartender
DIVA Hotel
06.2013 - 09.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor's - Business Administration
University of National And World Economy
Sofia, Bulgaria 09.2012 - 07.2016
Skills
API Testing Experience
Test Plan Development
Agile Methodology Understanding
Software Development Lifecycle
Test Planning
Manual Testing
Scrum Methodology
Software Development Tools: JIRA
Hardware and software installation
Network Administration
Server maintenance
Windows administration
SQL and database knowledge
Certification
SoftUni - Quality Assurance Fundamentals
Timeline
Quality Assurance Engineer
TSD Software
06.2022 - Current
SoftUni - Quality Assurance Fundamentals
05-2022
SoftUni - Windows System Administration
02-2021
System Administrator
TSD Services
06.2019 - 06.2021
Bartender
Macchiato 2018
08.2018 - 06.2019
Customer Support Executive
E&G Finances
01.2018 - 02.2018
Delivery Driver
Tempo Kom LTD
11.2017 - 01.2018
Delivery Driver
Amazon
11.2016 - 05.2017
Picker Packer
Euro Car Parts
08.2016 - 11.2016
Bookmaker
Eurofootball
01.2016 - 06.2016
Sales Assistant
Sporting BG
10.2015 - 12.2015
Sales Assistant
Dolphin SLB
05.2015 - 09.2015
Sales Assistant
FF Group Bulgaria - Nike
10.2014 - 05.2015
Bartender
DIVA Hotel
06.2013 - 09.2013
Bachelor's - Business Administration
University of National And World Economy
09.2012 - 07.2016