Hristiyanna Hristova
Cherven Bryag,15
Summary
Able to handle multiple tasks on a daily basis. Dependable person who is great at time management with experience working as part of a team and individually.
Overview
5
5
years of professional experience
Work History
Customer Care Advisor
Suits Me
08.2021 - 12.2023
- Operated webchat and managed phone enquiries simultaneously.
- Used open-ended questioning and active listening techniques to engage customers.
- Advised customers on financing and insurance options.
- Resolved customer complaints efficiently, achieving Suits Me day resolution average.
- Utilized multitasking skills to engage with different customers on webchat simultaneously.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
Warehouse Operative Trainee
The Hut Group
10.2018 - 08.2021
- Provided accurate stock reports to warehouse manager to allow for timely reordering.
- Consistently complied with workplace health and safety measures to minimize operational risk.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Education
Bachelor of Science - Primary Teacher
Sofia University "St. Kliment Ohridski"
Sofia 04.2001 -
Skills
- Effective Time Management
- Microsoft Office
- Active listening
- Customer Service
- Good communication skills both verbal and written
- Detail-oriented
- Adaptability
Timeline
Customer Care Advisor
Suits Me
08.2021 - 12.2023
Warehouse Operative Trainee
The Hut Group
10.2018 - 08.2021
Bachelor of Science - Primary Teacher
Sofia University "St. Kliment Ohridski"
04.2001 -
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