Hristiyan Velikov
Sofia
Summary
Collaborative leader with a proven ability to cultivate an engaged and empowering work culture through successful partnerships with colleagues. Demonstrated expertise in establishing and nurturing strong relationships with diverse stakeholders in fast-paced and dynamic environments.
Overview
10
10
years of professional experience
Work History
Regional Operations Manager
Merx Global Inc
05.2018 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated contracts and agreements to optimize and efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Ensured compliance with local and state regulations and company standards.
Dispatcher
ORD Trans
01.2015 - 04.2018
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Scheduled and organized delivery routes.
- Analyzed customer feedback and provided solutions to improve customer service.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders.
Education
Bachelor Degree in Financial Mathematics -
University of Ruse "Angel Kanchev"
Ruse, Bulgaria09.2018
Erasmus Program (1 Semester) -
University of Ljubljana
Ljubljana, Slovenia07.2017
Skills
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Quick learner
- Operational controls development
- Strategic Planning
- Standard Operating Procedures
- Transportation Management
- Knowledge of performance tracking
- Excellent interpersonal skills
- Key Performance Indicators
- Supervisory role background
Languages
Bulgarian
Native language
English
Proficient
C2
Personal Information
- Date of Birth: 08/20/1994
- Gender: Male
- Nationality: Bulgarian
Other skills
- Able to coordinate several tasks simultaneously
- Ability to work independently in a fast-paced environment
- Proactive behaviour with a mindset for good organisation
- Ability to grasp new ideas and integrate them into desired results
- Corresponding, answering and initiating
- Excellent analytical skills with an eye for detail
Timeline
Regional Operations Manager
Merx Global Inc
05.2018 - Current
Dispatcher
ORD Trans
01.2015 - 04.2018
Bachelor Degree in Financial Mathematics -
University of Ruse "Angel Kanchev"
Erasmus Program (1 Semester) -
University of Ljubljana
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