Hristina Stoyanova
Ruse,18
Summary
At USIT COLOURS BULGARIA, I spearheaded initiatives that significantly enhanced staff expertise and client satisfaction, leading to increased profits. Leveraging my travel industry expertise and exceptional leadership skills, I cultivated strong vendor relationships and innovative customer service strategies, achieving a notable improvement in employee retention and customer loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Travel-agency-manager
USIT COLOURS BULGARIA
2006.04 - Current
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Organized staff training sessions to improve product knowledge and enhance sales techniques.
- Maintained accurate financial records, enabling effective budget management and increased profits.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Improved employee retention rate by fostering a positive work environment built on collaboration, support, and professional development opportunities.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Established team priorities, maintained schedules and monitored performance.
Education
Master of Finance - Financial Services Marketing Operations, Bulgaria
Veliko Tarnovo University St.Cyril And Metodius
Veliko Tarnovo, Bulgaria06.2005
Skills
- Staff Training and Development
- Sales management
- Creativity and Innovation
- Travel industry expertise
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Time Management
- Team Leadership
- Organizational Skills
- Decision-Making
- Strategic Planning
Certification
- Certified IATA/UFTAA GDS FARES AND TICKETING-AMADEUS AGENT From IATA ON SEP, 2006 .
Languages
Bulgarian
Native language
English
Advanced
C1
Timeline
Travel-agency-manager
USIT COLOURS BULGARIA
2006.04 - Current
Master of Finance - Financial Services Marketing Operations, Bulgaria
Veliko Tarnovo University St.Cyril And Metodius
- Certified IATA/UFTAA GDS FARES AND TICKETING-AMADEUS AGENT From IATA ON SEP, 2006 .
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