Hristina Doncheva
Project Manager Professional (PMP)
Sofia
Summary
Professional with experience leading global initiatives and driving impactful results. Expertise in project management, strategic planning, and cross-functional collaboration. Skilled in navigating complex projects, fostering team cohesion, and adapting to evolving needs. Known for strong organizational abilities, effective communication, and results-oriented mindset.
Overview
12
12
years of professional experience
2
2
Certificates
Work History
Global Project Manager for WW RM&BC Team
IBM
06.2022 - Current
- Led end-to-end implementation of a new enterprise tool, managing preparation, testing, adoption, migration, content governance, user onboarding, and communication (e.g., kick-off blogs, Slack announcements, Monday forms, templates, and educational materials).
- Owned the global Document of Understanding Repository Process; developed and maintained the system using Monday and Box, managed stakeholders and risks, and drove continuous improvements.
- Supported Solution Delivery Market Assessments for strategic decision-making.
- Served as Subject Matter Expert for the global ISO 9001 Quality Management Framework across the business unit, ensuring development, maintenance, and compliance.
- Conducted risk analysis, documentation management, and solution implementation; provided audit support and action management.
- Authored internal blogs, created end-to-end process flowcharts, and maintained the Project Management Team Board.
- Enhanced stakeholder satisfaction by managing expectations, addressing concerns, and providing regular status updates.
Business Technology Team Manager
IBM
07.2018 - 06.2022
- Led the successful deployment of the Cognitive Support Platform (CSP) across multiple global geographical regions (GEOs), demonstrating strong leadership, emotional intelligence, and advanced soft skills to align diverse stakeholders and ensure seamless adoption.
- Fostered a high-performing team environment through active coaching, mentoring, and guidance of agile squads, enabling consistent achievement of sprint and project goals; excelled in relationship building, creative problem-solving (thinking outside the box), and decisive decision-making to overcome challenges and drive results.
- Co-authored a bi-weekly global newsletter distributed to over 20,000 members of the Business Unit, effectively communicating sprint releases, new features, enhancements, bug fixes, and defect resolutions; leveraged exceptional communication and presentation skills to ensure clarity and engagement across a large international audience.
- Served as Communication Lead for a global complex project, coordinating messaging, stakeholder updates, and knowledge sharing to support successful project delivery and cross-functional collaboration.
- Led employee relations through effective communication, coaching, training, and development.
Team Lead
IBM
07.2014 - 07.2018
- Leadership & People Management: Motivated and developed team members, achieving successful career progressions.
- Resource Management: Managed onboarding, training, real-time adherence, scheduling, and vacation planning.
- Client Relationships: Led successful service transitions (OOH RRC, EEH) with risk assessment and decision-making.
- Performance Management: Built solid ties with EMEA markets via KPI monitoring, performance reviews, and cross-team collaboration.
- Analytical & Problem-Solving: Handled complaints, knowledge gaps, action plans, conflict resolution, and quality monitoring.
- Change Management: Applied agile practices, process optimization, and ISO 9001:2015 quality assurance.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Master of Science - International Relations And Comparative Politics
New Bulgarian University
Sofia 04.2001 -
Bachelor of Science - Economics
D. A. Tsenov Academy of Economics
Sistov, Bulgaria 04.2001 -
Skills
Leadership & Team Management Project Management Expertise Core Competencies Technical Skills
Servant Leadership
Team Building and Management
Conflict Resolution
Negotiation
Active Listening
Interpersonal Communication
Agile, Hybrid, and Predictive (Waterfall) Methodologies
Risk Management
Quality Assurance and Management
Forecasting and Strategic Planning
Time Management
Critical and Analytical Thinking
Problem Solving and Decision Making
Adaptability and Stress Management
Self-Motivation and Fast Learning
Remote team management
Project scheduling
Cross-cultural communication
Scope management
ITIL Knowledge
Certification
PMP
Timeline
IBM Watsonx Essentials
06-2024
Global Project Manager for WW RM&BC Team
IBM
06.2022 - Current
Business Technology Team Manager
IBM
07.2018 - 06.2022
Team Lead
IBM
07.2014 - 07.2018
Master of Science - International Relations And Comparative Politics
New Bulgarian University
04.2001 -
Bachelor of Science - Economics
D. A. Tsenov Academy of Economics
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Singing, Self-awareness: Practicing mindfulness, meditation, and reflection for personal growth
I am a choir member.
Self-Awareness & Emotional Intelligence: I'm regularly practicing mindfulness and reflection to improve my personal performance which reflects to the team dynamics.
I feel very committed to ongoing self-reflection and meditation for enhanced focus and adaptability.