Harry Minkov

• Monitored and enforced SMS compliance across global messaging campaigns and automations
• Improved deliverability by analyzing routing performance and carrier filtering
• Investigated delivery failures using Tableau, Grafana and Databricks
• Collaborated with product and engineering teams to resolve issues and maintain system reliability
• Supported compliance with international messaging regulations
• Ensured alignment with carrier, regulatory, and internal standards

• Conducted customer due diligence (CDD) and identity verification
• Assessed financial crime risks and escalated suspicious activity
• Reviewed customer documentation and transaction patterns
• Worked with internal risk and compliance teams to support investigations

• Managed account monitoring and dispute resolution
• Investigated policy violations and customer cases
• Handled escalations and supported process improvements
• Ensured compliance with platform and operational standards

Roles in Customer Support, Sales, and Business Development across multiple organizations:

• CT Europe Ltd — Customer Service Representative
• Sixty K Ltd — Key Account Manager
• Meli Group Ltd — Sales & Marketing
• Cimcoop Holding Ltd — Business Development