Halyna (Galyna) Cheban
Quality Assurance Engineer
Sofia
Summary
Motivated and detail-oriented QA Engineer eager to learn and grow in software testing field. Passionate about finding bugs, improving software quality, and expanding my skills to become a strong contributor to any team.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Team Leader (Line Manager)
TELUS International Europe
12.2020 - Current
- Constant monitoring of KPIs and taking measures when needed to reach the targets set by the client;
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback on a weekly basis.
- Quality evaluation of team members weekly;
- Adjusting the knowledge base, when the procedure update is needed or when the team members share the feedback about the lack of information;
- Interviews for potential team members, calibration and interview feedback;
- Daily monitoring the community and Player Support queues to identify player pain points, spikes in reports, potential bugs and reporting them to the client via Slack and Jira;
- Monthly scheduling of team members;
- Collaboration with the client on backlog monitoring, offering solutions and reducing waiting times;
- Report (QBRs, MBRs, WBRs, ad hoc reports).
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
Player Support Agent
TELUS International Europe
12.2017 - 12.2020
- Processing players' inquiries;
- Moderating chats and usernames through CSIFT;
- Handling tier 2 escalations of account recovery and bans;
- Mentoring new hires.
Assistant Secretary
IBS Alliance
07.2016 - 03.2017
- Writing and responding to emails, answering phone calls;
- Scheduling and coordinating meetings, ensuring all parties were informed and all documentation was prepared for the meeting;
- Organizing invoices, preparation of contracts and other documentation;
- Meet clients and accompany them to the government institutions;
- Help clients with translation to Bulgarian.
Education
Quality Assurance Engineer (Manual And Automation)
Softwere Academy
Sofia, Bulgaria 03.2024 - 11.2024
Bachelor - Finance (unfinished)
University of National And World Economy
Sofia 09.2015 - 07.2019
Vocational degree - Telecommunication Technology, Station Equipment
College of Communication And Informatization of ONAT
Odesa 09.2011 - 06.2014
Skills
- Leadership and Teamwork
- Communication
- Ability to Multitask
- Quality improvement
- Mentoring
- Time Management
- Problem-solving
- Adaptability
- Ability to Work Under Pressure
- Team supervision
- TestRail
- Confluence
- Jira
Java Script
Hobbies
Reading, Photography, Sewing, Climb mountains.
Timeline
Quality Assurance Engineer (Manual And Automation)
Softwere Academy
03.2024 - 11.2024
Team Leader (Line Manager)
TELUS International Europe
12.2020 - Current
Player Support Agent
TELUS International Europe
12.2017 - 12.2020
Assistant Secretary
IBS Alliance
07.2016 - 03.2017
Bachelor - Finance (unfinished)
University of National And World Economy
09.2015 - 07.2019
Vocational degree - Telecommunication Technology, Station Equipment
College of Communication And Informatization of ONAT
09.2011 - 06.2014
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