HADEEL SAFA HADI
Baghdad
Summary
Results-driven executive management professional with a proven track record in enhancing productivity and achieving organizational objectives. Expertise in strategic planning and team leadership drives seamless operations and informed decision-making. Notable achievements include fostering a culture of excellence through continuous improvement initiatives, alongside specialized skills in employee relations, labor law compliance, and talent acquisition. Strong communication and problem-solving abilities enhance organizational effectiveness in dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CEO Office Manager
ALRAFIDAIN-GROUP
Baghdad
09.2022 - 01.2025
- Provide administrative support to the CEO with correspondence and coordination, including arranging, communicating, and resolving problems in effective and practical ways.
- Support in managing confidential matters, and ensure that all communications are handled sensitively.
- Responsible for facilitating procedures within the office, ensuring the group's wide coordination.
- Collaborated closely with the c-level team to ensure effective execution of strategic plans.
Human Resources Supervisor
ABDUL AL-SAMAD AL-QURASHI
12.2021 - 06.2022
- Directed job postings and phone screenings for candidate shortlisting.
- Process payrolls and other expenses.
- Generate offer letters and contract letters for the selected candidates.
- Generate evaluation forms, and follow up with the department managers to submit them.
- Monitor and implement HR policies and procedures, followed by managers.
- Responsible for job description design.
- Coordinating the organization's administration system and general workflow.
- Supervising day-to-day operations of the administrative department and staff members.
- Training and coaching personnel assess staff performance, providing coaching and guidance to ensure maximum efficiency.
- Evaluating employees, and taking corrective action when necessary.
- Submit various reports to the head management, as required.
- Analyzing sales reports, calculating expenses, monitoring spending, and processing payroll and employees' bonuses.
Training Supervisor
OPPO IRAQ
Baghdad
12.2019 - 11.2020
- Conducts and monitors training for the commercial team
- Develops and edits training modules, prepares new sales representatives and promoters by conducting orientation to sales processes, develops individual coaching plans; provides resources and assistance; schedules orientation drive-along with Channel supervisor and sales supervisor
- Prepares and develops training material based on corporate requirements
- Implements effective and purposeful training methods
- Conduct soft skills training to all front liners
- Working closely with the sales teams to follow day by day Sales reports and send daily reports to the company head and commercial dept
- Coach, motivate and train sales team staff, develop individuals and team capabilities
- Measure the benefits, rebates, incentives, KPI for the sales and commercial team and report the results to the channel manager
- Follow-up with the regional sales manager the execution of the plan and track objectives and KPIs to measure the performance
Network Project Manager
SATGATE-IRAQ
06.2010 - 01.2018
- Fully supporting, configuring, maintaining and upgrading corporate customers' networks
- Installing and integrating new server hardware
- Ensure network security and connectivity
- Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses
- Resolve problems reported by end user
Training Center Manager
SATGATE-IRAQ
03.2009 - 01.2018
- An authorized MikroTik trainer, specialized in delivering MikroTik courses (MTCNA, MTCTCE, MTCWE, MTCRE).
- Worked as an instructor, supporting, organizing, and providing training materials, and delivering the training sessions for the training attendees.
- Identifying and assessing future and current training needs.
- Drawing an overall or individualized training and development plan.
- Deploying a wide variety of training methods.
- Organizing and planning upcoming training events.
- Make reports to analyze the training outcomes.
- Led training classes and recorded instruction for later use.
- Designed training schedules for new and existing employees.
Technical Support
BROADBAND-IQ
08.2008 - 01.2012
- Responsible for monitoring, troubleshooting and problem solving for many customers' sites
- Installing, configuring, and upgrading new servers
- Radius system administrator
- Responsible for managing user's accounts and subscriptions
Education
Certified as OPPO Train of Trainer -
OPPO
Amman01.2019
Certified as authorized MikroTik Trainer -
MikroTik
Dubai01.2016
Bachelor's degree - electronic and communication engineering
Baghdad University-College of Engineering
BaghdadSkills
- Training
- Coaching
- Evaluating training needs
- Analyzing outcomes
- Click UP (task management) software administration
- Professional administration skills
- Highly organized
- Good time management skills
- Accountable
- Responsible
- Capable
- Data analysis
- Accuracy
- Keen observer
- Team leader skills
- Critical thinking
- Problem solving
- Effective communication
- SAS Radius system administration
- Good community mobilization skills
- Learning and Development
- Strategic planning
- Payroll administration
- Recruitment processes
- Organizational skills
- Performance evaluation
Certification
- Certified as OPPO Train of Trainer, 01/19, OPPO, Amman
- Certified as an authorized MikroTik Trainer, 01/16, MikroTik - Dubai
Projects
Project Manager and Trainer, Click-UP, Al-Rafidain-Group, 2022, 2024, Design the platform according to the organization needs, train line managers to help with their implementation. Training Supervisor, 12/19, 11/20, Implements effective and purposeful training methods., Supports sales and commercial department to improve areas of performance. Training manager, Satgate-Iraq, 2010, 2018, Design, implement, analyze and evaluate Training courses. Technical Network Project Manager, Al-Nahrain University, 2015, 01/18, Creating traffic graphs, prtg reports., Responsible for installing, configuring, monitoring and troubleshooting the network of Al-Nahrain University. Senior network administrator, Iraqi Security Committee, 2015, 01/18 Technical Network project Manager, Al-Khwarizmi Engineering College, 2015, 01/18, Responsible for connecting, configuring the university departments with the main datacenter., Configuring, monitoring, and troubleshooting the college network. Senior network administrator, French Embassy, 2015, 01/18, Responsible for installing, configuring, troubleshooting the network of the French Embassy site. Technical Network project Manager, Baghdad University, 2010, 01/18, Responsible for installing, configuring, troubleshooting the network of Baghdad university campus. Sonono Radius Billing System manager, 2010, 01/18, Responsible for managing the user's accounts. Administrating the radius server. Network administrator. Network Project Manager, Babil University, 2012, 2014, Responsible for installing, configuring, troubleshooting the network of Babil university campus.
Languages
- Arabic, Native language
- English, C2 Proficient
Languages
Arabic
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
CEO Office Manager
ALRAFIDAIN-GROUP
09.2022 - 01.2025
Human Resources Supervisor
ABDUL AL-SAMAD AL-QURASHI
12.2021 - 06.2022
Training Supervisor
OPPO IRAQ
12.2019 - 11.2020
Network Project Manager
SATGATE-IRAQ
06.2010 - 01.2018
Training Center Manager
SATGATE-IRAQ
03.2009 - 01.2018
Technical Support
BROADBAND-IQ
08.2008 - 01.2012
Certified as OPPO Train of Trainer -
OPPO
Certified as authorized MikroTik Trainer -
MikroTik
Bachelor's degree - electronic and communication engineering
Baghdad University-College of Engineering
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