Sports, Cars, New technologies
Grigor Mladenov
Sale And Operations Maneger
Sofia
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Head of Sales and Operations
Barage M Ltd.
Sofia
10.2012 - Current
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Negotiated more favorable rates and delivery times with vendors.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Education
BBA - Business Administration And Management
City University of Seattle
10.2006 - 05.2010
Skills
Business development and planning
Strategic account development
Sales processes
Strategic planning
Operations
Sales expertise
Relationship building
Positive and upbeat
B to B sales
Sales operation
Review of contracts
Compelling sales proposal writer
Product and service sales
Vendor management
Staff Management
Verbal and written communication
Interests
Timeline
Head of Sales and Operations
Barage M Ltd.
10.2012 - Current
BBA - Business Administration And Management
City University of Seattle
10.2006 - 05.2010