GLORIYA PETKOVA
Sofia,22
Summary
Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
2
2
Languages
Work History
STORE MANAGER
Claires
8 2021 - 9 2022
- Achieving targets based on LY performance
- Meeting crucial for the business deadlines
- Maintaining and developing staff schedules and work plans
- Organizing and leading day to day activities
- Led branch to achieve maximum sales with territory, exceeding revenue forecast
- Fostered positive relationship with customers and suppliers
- Delivered quality service with friendly and professional manner
- Completed audits and risk assessments to achieve regulatory compliance.
ACCOUNT MANAGER
FORT ENGINEERING
12.2019 - 07.2021
- Maintained and increased customer satisfaction
- Identified client opportunities for new products enabling business improvement and growth in line with the market's business objectives and priorities
- Ensured the retention and growth of FORT's business in the market
- Researched developing trends to broaden knowledge of products and services
- Collaborated with various departments to facilitate client needs and improve overall satisfaction
- Searched for new markets and clients to spur business growth.
STORE MANAGER
SHELL
05.2016 - 12.2019
- Achieved objectives by managing staff
- Maintained and developing staff schedules and workplans
- Conducted employee trainings
- Ensured a safe and secure work environment
- Focused on clients' business needs with the view of a profitable business development strategy
- Investigated and addressed customer complaints and concerns to maximize customer satisfaction
- Developed and implemented business strategies to attract new customers, increase store traffic and improve sales and profitability.
Education
CONTEMPORARY MEDIA PRACTICE -
University of Westminster
FASHION - undefined
High school of Textile and Fashion Design
Skills
Excellent communication skills
Strong customer focus
Public relations
Operations Management
Friendly and Positive
Team Leadership
Customer Relations
Documentation And Reporting
Training and mentoring
Relationship building and management
Performance Reviews
Additional Information
As a Contemporary Media Practice student I am looking to develop my career further in the Media sector. Here is a link to my portfolio and projects that I've been working on throughout the time of my Bachelor's degree - https://w1804125.wixsite.com/gtpetkova
Timeline
ACCOUNT MANAGER
FORT ENGINEERING
12.2019 - 07.2021
STORE MANAGER
SHELL
05.2016 - 12.2019
STORE MANAGER
Claires
8 2021 - 9 2022
CONTEMPORARY MEDIA PRACTICE -
University of Westminster
FASHION - undefined
High school of Textile and Fashion Design
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