Summary
Work History
Education
Skills
Projects
Trainings and certificates
Timeline
Receptionist
Gergana Zheleva

Gergana Zheleva

HR Professional
Sofia

Summary

A professional with 360-degree expertise around the intersection of the soft and hard HR fields; with a hands-on approach to HR operations and ability to drive business progress by strategic people planning. An advocate of lifelong learning, sports enthusiast and newbie in sustainable gardening.

Work History

Compensation and Benefits Manager, HR Operations (maternity Cover)

DHL Express Bulgaria
Sofia
01.2024 - 8 2024
  • Design and implementation of rewards strategy to ensure marketing competitiveness and internal equity.
  • Analysis of legislative and market changes.
  • Participation in compensation and benefits surveys (for +550 headcount) to identify consistency with market standards.
  • Participating in regional projects to enhance the pay mix and remuneration transparency and understanding. Transformed the structure of remuneration of +550 headcounts to align with market trends.
  • Delivering job analysis, evaluation, and C&B cycles: annual merit reviews, short-term and long-term incentives; and off-cycle salary adjustments; administering the Performance review process through HRIS.
  • Managing labor and employment relations, payroll, and HR-related administration, monthly and ad-hoc reporting as per corporate standards and legislative framework.

HR Business Partner

Benefit Systems Bulgaria / Multisport
09.2017 - 08.2023
  • Managed full cycle of recruiting, hiring, onboarding and offboarding of employees. Doubled the headcount in 1.5 year.
  • HR Policies: from scratch design of People Agenda and strategy, Policies, and Procedures to build the HR function.
  • Talents: Performance and Talent Management; Training needs analysis; and Learning and Development Programs execution.
  • Compensation and Benefits: Designing of C&B Policy, annual reviews, and alignment of Compensation Plans (benefits, long- and short-term incentives, perks), structuring the Salary Review Process; building and improving the compensation proposal.
  • HR administration and Payroll: maintaining employees' records and managing end-to-end payroll process (external vendor); representing the company in the annual internal and external audits, and before state institutions.
  • Engagement Surveys - annual measurement of Employees' Engagement; aligning management's and associates' efforts to create a thriving workplace and enhance retention and overall satisfaction.
  • Partnered throughout the organization to define the pillars of the company's culture - the Mission, Vision, and Values, Employer Value Proposition, and Code of conduct.
  • Developing and implementing Wellness calendar and events, boosting team spirit.
  • Headcount Planning and Budgeting; data reporting and analysis to discover insights and trends.
  • Consulting and Coaching Managers on Employment Legislation, Goal setting, and Feedback giving, Performance Review, and Employee Relations.
  • Internal communications lead voice.

HR Lead Bulgaria, Albania, and Macedonia

Avon Bulgaria
03.2015 - 03.2017
  • Planning and budgeting the HR annual calendar; budget controlling and vendor management; participation in headcount planning; execution and quarterly control of headcount plans.
  • Talent: Recruitment and sourcing strategy; Talent Review facilitation and data preparation; succession planning; support in development plans creation. Managing the performance review process and delivering trainings to managers.
  • Compensation&Benefits: implementing global C&B policies. Running/supporting the job evaluation process of positions. Monitoring local market trends to ensure employer's competitiveness.
  • Engagement: conducting of Associates Engagement Survey; reviewing and analyzing survey results and facilitating the design of action plans to address weaknesses and leverage strengths.
  • Project Participation: leads local HR initiatives and projects, and partners with the Balkans Management Team to cascade EMEA project implementation.
  • Leading a team of 5 administrative and HR professionals.

HR Generalist Bulgaria, Albania, and Macedonia

Avon Bulgaria
04.2014 - 03.2015
  • Recruitment; Employee Orientation, Development, and Trainings.
  • HR Administration, maintaingn Employees' records and Global HR Management System (Workday); End-to-end Payroll process.
  • Coordination of the main People Processes - Performance Management, Talent Review, Salary Reviews (Merit/ Off-cycle/ After Probation).
  • Engagement Surveys and Execution of plans to promote Employees' Engagement and Retention; Reporting HR KPIs; Internal Communications and Events.

HR Consultant

Self Employed
01.2012 - 03.2014
  • Providing extensive support on the implementation of various HR policies; Implementation of core processes such as Performance and Rewards Management, People Planning and Talent Management; Employment Legislation and Organizational Design.

HR Generalist

Star Foods Bulgaria, PepsiCo Company
01.2009 - 12.2012
  • Building HR calendar, supporting people cost budgeting; preparing monthly HR scorecards (headcount and turnover), HR KPI’s reporting.
  • Coordinating recruitment and selection process; taking part in Organization Health Surveys, pipelining internal communications.
  • Delivering corporate trainings and on-boarding; supporting Performance Management Process;
  • Processing payroll related data; submission of salary surveys data.

Executive Assistant

Star Foods Bulgaria, PepsiCo Company
01.2008 - 12.2008
  • Handling the daily agenda of the GM and providing overall administrative support to Management team.
  • Managing trips and meetings; preparing expense reports; organizing top management meetings, minutes taking and follow-up on action plans.
  • Organizing company events; executing suppliers evaluations; translating and rolling out global initiatives.

Brand Manager Assistant

SofStok Ltd, Sofia
08.2006 - 12.2007
  • Preparing forecasts, submitting orders, checking goods in stock; coordinating the preparation of marketing materials and brochures; maintaining relationships with advertising agencies and media; weekly and monthly reports on sales and marketing activities.
  • Supervising the execution of BTL activities.

Education

Master of Arts - International Business Management

Academy of Economics, Svishtov
09.2009 - 10.2010

Bachelor of Arts - European Ethnology

Sofia University
09.1999 - 09.2003

Skills

Organizational Effectiveness

Projects

B-corp certification, Project Lead of the Local Business Unit, 2022

GDPR compliance preparation, Project Lead, 2017 

AVON CEE Fast Track Development Programme for Top Talents, Project Member, 2016 


Trainings and certificates

  • Strategic Business Management, In Your Hands, 2020
  • Management Skills for Leaders, Avon's Development Center, 2016
  • Coaching Sessions, New Minds Executives, 2021
  • Train the Trainer, Groupa Set, Poland, 2015
  • The Value of People - DISC/TEAMS/VALUES Certification, Institute for Motivational Living, 2015
  • Organizational Analysis, Stanford University, online certification through Coursera.org, 2013

Timeline

Compensation and Benefits Manager, HR Operations (maternity Cover)

DHL Express Bulgaria
01.2024 - 8 2024

HR Business Partner

Benefit Systems Bulgaria / Multisport
09.2017 - 08.2023

HR Lead Bulgaria, Albania, and Macedonia

Avon Bulgaria
03.2015 - 03.2017

HR Generalist Bulgaria, Albania, and Macedonia

Avon Bulgaria
04.2014 - 03.2015

HR Consultant

Self Employed
01.2012 - 03.2014

Master of Arts - International Business Management

Academy of Economics, Svishtov
09.2009 - 10.2010

HR Generalist

Star Foods Bulgaria, PepsiCo Company
01.2009 - 12.2012

Executive Assistant

Star Foods Bulgaria, PepsiCo Company
01.2008 - 12.2008

Brand Manager Assistant

SofStok Ltd, Sofia
08.2006 - 12.2007

Bachelor of Arts - European Ethnology

Sofia University
09.1999 - 09.2003

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Gergana ZhelevaHR Professional