Georgi Slavov
Technical Support Specialist
Sofia,22
Summary
Experienced technical support specialist with over two years of dedicated service in the IT industry. Proven track record of providing exceptional customer support and troubleshooting expertise to ensure seamless operations and optimal performance. Proficient in diagnosing and resolving complex technical issues, utilizing a strong knowledge of various software applications and hardware components. Committed to delivering high-quality solutions within fast-paced environments, while maintaining a customer-centric approach. Adapt at collaborating with cross-functional teams to drive efficiency and enhance overall user experience.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Technical Support Specialist
PlayBox Neo
Sofia, Bulgaria
10.2022 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- + Type or edit your work history here
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
Recepcionist
Eskalibur 2016
Sofia
02.2021 - 09.2022
System Administrator
Eurosped
Sofia
06.2020 - 08.2020
Education
High School - undefined
SPGE DJOHN ATANASOV
Sofia 09.2018 - 5 2022
Bachelor - undefined
Unibit
Sofia 09.2022 - Current
Skills
Troubleshooting and investigating software related issues
Working with livechat system like Tawkto
Working with ticket system from my company
Maintenance on servers with their softwares
Working mainly with hardware related issues with speditors
Updating excel sheets and updating softwares and drivers on the machines
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Flexible and Adaptable
Self-Motivated
Multitasking Abilities
Timeline
Technical Support Specialist
PlayBox Neo
10.2022 - Current
Bachelor - undefined
Unibit
09.2022 - Current
Recepcionist
Eskalibur 2016
02.2021 - 09.2022
System Administrator
Eurosped
06.2020 - 08.2020
High School - undefined
SPGE DJOHN ATANASOV
09.2018 - 5 2022
Similar Profiles
Martin JohnssonMartin Johnsson
Production Planner at Experis Consultant For Playbox ABProduction Planner at Experis Consultant For Playbox AB
Xander BynskiXander Bynski
Customer and Virtual Experience Specialist at Neo FinancialCustomer and Virtual Experience Specialist at Neo Financial
Jessica GagoJessica Gago
Sales & Marketing Manager at Bonnie Rogues- Neo HospitalitySales & Marketing Manager at Bonnie Rogues- Neo Hospitality