Georgi Ivanov Yanakiev

• Remote IT Support: Provided continuous remote IT support to AES headquarters in Amsterdam, significantly reducing the need for on-site visits and enhancing issue resolution efficiency.
• User & Access Management: Managed user accounts and access, with expertise in MS Azure and MS Active Directory on-premises
• Software Patching & Security: Implemented software patches and installed new versions to mitigate security vulnerabilities and safeguard data. Proficient with PDQ Deploy, MS Intune, and MS Defender for Business.
• Change Management Coordinator: Led change management initiatives for the Eurasia region.

Key achievements:

• Coordinated the successful migration of the virtual server environment to the AES Sofia data center and decommissioned the Amsterdam infrastructure.
• Managed the migration of landline VoIP infrastructure in Amsterdam to Vodafone cloud services, resulting in significant cost reductions for maintenance.

• Executive IT Support: Provided dedicated IT support to senior management at AES regional headquarters in Amsterdam.
• Workstation Setup & Configuration: Configured hardware, devices, and software to establish employee workstations efficiently.
• Server & Network Management: Maintained on-site server and network infrastructure, including regular configurations and data backups. Experience with VMware and Veeam solutions.
• IT Asset & Vendor Management: Managed hardware and software inventory. Coordinated with vendors for warranty support, software licensing, and IT hardware purchases, minimizing business disruption during repairs or replacements.

Key achievements:

• Provided users support during the MS Office 365 implementation.
• Coordinated the migration of user data from BOX to OneDrive.

• Incident & Service Request Management: Troubleshot incidents and responded to service requests effectively. Experienced with SysAid and ServiceNow ITSM platforms.
• Business Application Support: Provided support for critical business applications, including MS Office 365, SAP, and SAP EPM.
• Documentation & Knowledge Management: Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for efficient future reference.

Key Achievements:

• Recognized as "Most Cooperative Member of the Team for 2016."

• Electronic Dispense System Implementation: Led the deployment of electronic dispense systems for alcoholic beverages in pubs and nightclubs.
• Large-Scale Installations: Successfully completed installations in over 100 prominent venues across Bulgaria.
• Client Technical Support: Provided comprehensive technical support to clients.
• Manufacturer Liaison: Coordinated with international manufacturers to report bugs and suggest product improvements.

• System & Network Management: Installed and managed MS Windows OS and application software, alongside providing support for computer networks and equipment.
• Microprocessor System Monitoring: Monitored and adjusted microprocessor systems controlling automated tunnel carwash equipment from Coleman/Hanna.

• Computer Assembly & Support: Performed computer assembly, installation, and support within the Sparky GmbH Sofia office.
• Network Infrastructure Monitoring: Monitored network infrastructure across the Sofia office and the Lovech and Ruse factories.
• Issue Escalation: Registered network issues and escalated them to the next level of support.
• Cross-Platform Deployment & Training: Deployed Mac OS and Linux OS, and provided staff training on working with application software in these environments.