Georgi Filipov
Shift Manager
Sofia
Summary
Dynamic leader with proven expertise in staff development and equipment troubleshooting, honed at Studiotech. Excelled in enhancing customer satisfaction and safety compliance through effective team training and quality assurance. Skilled in operations management, showcasing a remarkable ability to motivate staff and ensure peak performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Shift Manager
Studiotech
08.2022 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Cooperated with coworkers to improve customer experience and manage storefront.
Game Presenter
Studiotech
10.2021 - 08.2022
- Enhanced player experience by delivering engaging and informative game presentations.
- Seamlessly transitioned between various games throughout each work shift, showcasing versatility as a presenter.
- Collaborated with other presenters to create an entertaining atmosphere, resulting in positive guest feedback.
- Promoted responsible gaming practices, intervening when necessary to address potential problem gambling behaviors.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain peak performance as a presenter.
Monitoring
Winbet
03.2021 - 07.2021
- Increased efficiency in detecting unauthorized access attempts through diligent monitoring of alarm systems and access control points.
- Improved response times by efficiently communicating with law enforcement and emergency services during critical situations.
- Ensured smooth operation, conducting regular equipment maintenance and troubleshooting technical issues.
- Supported safety efforts, coordinating closely with security personnel to address potential threats or breaches.
- Enhanced security by closely monitoring surveillance systems and promptly reporting suspicious activities.
Education
Bachelor's Degree - Finance
UNWE
Sofia 04.2001 -
Skills
Staff development
Equipment troubleshooting
Handling customer complaints
Quality assurance
Safety compliance
Staff motivation
Employee training
Flexible schedule
Decision-making
Schedule oversight
Opening and closing procedures
Operations management
Timeline
Shift Manager
Studiotech
08.2022 - Current
Game Presenter
Studiotech
10.2021 - 08.2022
Monitoring
Winbet
03.2021 - 07.2021
Bachelor's Degree - Finance
UNWE
04.2001 -
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